Do you speak fluent French and want to work in one of the fastest growing startups in Europe? Swappie is building a marketplace for refurbished smartphones bringing the circular smartphone economy to the masses and enabling everyone to consume electronics more sustainably. We're now expanding internationally and soon taking over Belgium. That's why we're now looking for a French speaking Customer Success Specialist to join our team at our Helsinki office.

You would be among the first person working on our customer service for the Belgian market, so you would be in a unique position developing our CS in these markets from the very beginning. So, be ready for constant change and improvement!

WHAT YOU WILL WORK ON

• Answer customer tickets via phone, chat and other platforms

• Build an outstanding customer experience for our Belgian customers

• Partner with our Production team to troubleshoot Belgium specific cases, escalating issues when necessary

• Interface with our Product and Engineering team, reporting bugs and ensuring that customers have a clear way to navigate across our website

• Translations from English to French and commenting on Belgium specific texts, identifying areas for improvement

WHO YOU ARE

• You have the ability to learn fast and adapt to a fast paced startup environment

• You speak and write French fluently and have great communication skills in English as well

• You have a self-starter attitude

• You love working in a team environment and are able to work on projects independently

• Previous experience in customer service in Belgium with French language is seen as a plus!

WHAT WE OFFER

• A unique opportunity to join our growing 400+ person team in one of the fastest growing scale-ups in Europe 

• Supportive, diverse and fun team with great team spirit and an amazing work environment

• Brand new office in Helsinki, Ruoholahti with good commute possibilities

• Healthcare, lunch and gym benefits, phone discounts, and much more!

Does this sound like an exciting opportunity you don’t want to miss? If yes, we would love to hear from you! 🚀

Please note that we are contacting candidates continuously, so do not hesitate to apply as soon as possible. The position will be filled as soon as we find the right match.

Details

Location: Helsinki, Ruoholahti (Itämerenkatu 3 A)

Start date: February 2021

Job type: Permanent, full-time

ABOUT SWAPPIE 

Swappie is a high growth technology company based in Helsinki, Finland, building an end-to-end marketplace for refurbished smartphones. We’re currently in hyper growth mode and expanding our operations across Europe, bringing the circular smartphone economy to the masses. We want to change the way people think about refurbished smartphones and promote a more sustainable alternative. 

Since launching in Finland 2016, we have grown extremely fast and have raised funding from some of the most prestigious investors in Finland, for example Lifeline Ventures (early investor of mobile gaming giant Supercell) and Reaktor Ventures. Currently we are launched in 9 countries and our plan is to expand to 18 countries by 2023. Our team has grown to over 400 employees and our plan is to hire an additional 400 employees within the next year. 

Swappie has also won numerous international business awards, including Growth Builder of the Year 2020, the Finnish Innovation Fund’s award for contribution to the circular economy and appearing on Wired’s list of hottest startups in Helsinki.

Sounds like the place for you? Join us! 🚀