Nordgreen is a fast-growing watch company which blends Scandinavian minimalism with fine craftsmanship of a leading Danish designer who has previously worked with Bang & Olufsen and other major design brands. Our mission is to make true Danish designer watches accessible to everyone while supporting good causes along the way. Our founding team combines ex-McKinsey consultants and seasoned entrepreneurs with extensive experience in growing ventures fast!

As our newest addition to our team, we are looking for an empathic, kind and structured Customer Sucess Manager - DACH. You'll be working closely with the Head of Customer Experience and Regional Manager (DACH) as well as two student workers to support you along the way. Together, you'll help our customers get the most of their shopping experience at Nordgreen!

Your main responsibilities will include responding to customers' queries via Zendesk, handling customer inquiries, feedback, product development ideas, reviews, and much more!

Job Description:

• Managing and communicating the Nordgreen brand in DACH

• Responding to customers' queries received via different platforms;

• Assisting with up-selling products on certain pages through Nordgreen's live communication tool (Live Chat);

• Gathering and properly collecting product and process feedback;

• Manage reviews on various 3rd party platforms;

• Assisting with the continuous product development process based on customer feedback and macro-level analyses

• Developing and implementing initiatives to improve and automize overall customer experience

• Provide regular reporting of customer service complaints to necessary team heads

Skills Required:

• Fluent in German

• Confident and well-spoken in English

• Strong listening, communication, and writing skills

• Creative mindset, result oriented & driven

• Positive “can-do” attitude and strong work ethics

• Digital affinity is a plus

Preferably you are available from the beginning of February.