Do you speak fluent Danish, have a passion for high quality customer service and want to work in one of the fastest growing startups in Europe? Swappie is building a marketplace for refurbished smartphones bringing the circular smartphone economy to the masses and enabling everyone to consume electronics more sustainably. We’re now looking for a Danish speaking customer success specialist to join our team at our Helsinki office.

We've been operating in Denmark for almost a year now, and as the market grows bigger, we need more talent to our Customer Success team to help us grow further. In this role your tasks would include customer service via chats and phone and developing our customer service experience further with your effort. This is a unique opportunity to develop our customer experience in Denmark. So, be ready for constant change and improvement!

WHAT YOU WILL WORK ON

• Answer customer tickets via phone, chat and other platforms

• Partner with our production team to troubleshoot Denmark-specific cases, escalating issues when necessary

• Interface with our product and engineering team, reporting bugs and ensuring that customers have a clear way to navigate across our website

• Comment on Denmark-specific texts, identifying areas for improvement

WE WOULD LIKE TO HEAR FROM YOU IF YOU HAVE

• Fluent Danish and excellent communication skills in English 

• Customer service mindset

• Previous experience in customer service (seen as a plus!)

• We hope that you enjoy working in a fast-paced startup environment, have a self-starter attitude and great team working skills.  

WHAT WE OFFER

• A unique opportunity to join our growing 400+ person team in one of the fastest growing scale-ups in Europe 

• Supportive, diverse and fun team with great team spirit and an amazing work environment

• Brand new office in Helsinki, Ruoholahti with a rooftop terrace and a sauna

• Healthcare, lunch and gym benefits, phone discounts and much more!

Does this sound like an exciting opportunity you don’t want to miss? If yes, we would love to hear from you! 🚀

Please note that we are contacting candidates continuously, so do not hesitate to apply as soon as possible. The position will be filled as soon as we find the right match.

Details

Location: Helsinki, Ruoholahti (Itämerenkatu 3 A)

Start date: As soon as possible

Job type: Permanent, full-time

Job advert posted: 2.11.

ABOUT SWAPPIE 

Swappie is a high growth technology company based in Helsinki, Finland, building an end-to-end marketplace for refurbished smartphones. We’re currently in hyper growth mode and expanding our operations across Europe, bringing the circular smartphone economy to the masses. We want to change the way people think about refurbished smartphones and promote a more sustainable alternative. 

Since launching in Finland 2016, we have grown extremely fast and have raised funding from some of the most prestigious investors in Finland, for example Lifeline Ventures (early investor of mobile gaming giant Supercell) and Reaktor Ventures. Currently we are launched in 9 countries and our plan is to expand to 22 countries by 2023. Our team has grown to over 400 employees and our plan is to hire an additional 400 employees within the next year. 

Swappie has also won numerous international business awards, including Growth Builder of the Year 2020, the Finnish Innovation Fund’s award for contribution to the circular economy and appearing on Wired’s list of hottest startups in Helsinki.

Sounds like the place for you? Join us! 🚀