We are an excited bunch because we have so far bootstrapped Guestit but now planning to raise capital. The Customer Service Manager role will be a fun way of using your communicating skills as well as solving problems of all kind in a fast alternating environment

JOB DESCRIPTION

• To take command of all guest interactions through our platform, making sure no messages slip through the net

• You'll review, overlook and respond to our numerous guest inquiries we receive daily.

• It will be your job to ensure our guests are informed and ready for their trip (before, during and after)

• Read, respond and follow up on guests reviews. 

• To put your emphatic social skills to use daily, liaising between multiple teams across the business and, of course, the guests on the other end of the messages.

• To brush up on your knowledge of Stockholm’s best spots, in order to give guests a local’s showoff

• You will be responsible for coordinating the operational tasks of the maintenance and cleaning team.

• Have an insight overview of individual customers needs and wants.

• Assisting the Operations Manager  in innovating ideas of new partnerships that could benefit Guestit's customers. 

YOU ARE AND YOU HAVE

• Ambitious, flexible and problem solver: You aim high, easily adapt to rapid changing circumstances and find solutions to issues on the go.

• Growth mindset: You seek out learning opportunities for yourself and the team. You learn from mistakes and move forward.

• Self-Starter: You radiate positivity and a “can-do” attitude.

• Schedule flexibility: Your are willing to work outside of regular business hours

• Experience: Is a plus, but not required

• Effective skills in communication

• Excellent computer skills

• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment

• Demonstrated capacity to thrive in a high-change environment

• Language proficiency: Fluency English, and knowledge in Swedish (Other languages are a big plus)

WHAT WE OFFER

• A chance to work in an open and fun environment

• 3 to 6 months substitute

• Full training for the customer service manager position.

• Opportunity to develop and grow within a growing company whose ambitions and set tasks are to double its revenue during 2020

• Have an insight in other departments to understand the end to end spectrum of the business/industry

• Work alongside the Operation´s team day to day basis. 

• Flexibility for you to work remotely or in the office once the training program is complete.

• And last but not least, we love to see new faces! So apply now and see if you get a chance to work with us!