Hey, we're Shield - stats and analytics for LinkedIn, Software-as-a-Service 👋 We're looking for a Customer Success intern to help proactively design and develop solutions and answers to customer challenges and pains, prior to them arising, to help boost customer happiness and retention, ultimately to increase revenue and customer loyalty.

Who are we?

We're a Copenhagen based tech startup with a multinational team with a diverse mix of backgrounds - personally, educationally and professionally. We help companies empower their employees to become brand ambassadors, and we help professionals build and grow personal brands. We do this through a commercial dashboard solution, bringing stats and analytics to LinkedIn through Software-as-a-Service.

Who are you?

You live in Copenhagen. And you likely study here. Something related to business, communication, project management, etc. You're interested in tech and you're great at communicating. You're empathetic and understand that talking to customers is not about you or us, but about them. And you're there to help make their life easier, thus driving successful adoption of our product.

In other words, you will be very much hands on with our customers.

A day in your life at Shield

You come to the office with the rest of us. Here, you work on understanding where our customers already struggle, and where they could potentially struggle in the future. You work on how we can proactively create solutions, content, etc. to educate and entertain our customers around their use of LinkedIn and our platform, to reduce friction and increase customer satisfaction.

After your own onboarding to the company, you will be responsible for activating and growing your own customer accounts in Shield with full autonomy of how you do this. You will report directly to a designated supervisor within our team who will support you and help you avoid the most obvious pitfalls when you're new in the role and company.

Your work is critical to activate our customers and users, as well as have them expand and increase their usage of our product.

What we offer

We offer an international environment with a diverse mix of professionals from a wide variety of professional and cultural backgrounds, with plenty of opportunity to learn and grow both personally and professionally.

The position begins as an unpaid internship for 3 months and is estimated to 15 hours per week spread across two full working days (9-16). For the right candidate, we will move on to a part-time, paid student position and onwards from there.

Despite this being an internship, we see you as an equal. We won't micro-manage you, and we expect a certain level of autonomy and initiative to get yourself unstuck. You will sit with the entire team in an open office space and learn as we go. But you must be able to execute, not just strategize, plan and recommend. We need operators.

We are flexible around exam periods and do allow for remote work when/if this is more convenient.

You will be joining the team at our Copenhagen office, located centrally at Nørrebro close to the lakes and public transportation (literally right outside the door). We recommend biking, though.

For the right candidate, joining Shield is a growth opportunity like no other.

Our company has experienced growth since day 1, even through the pandemic with no external support or funding. Ever. We are purely customer financed through revenue.

Your qualifications

You likely study at one of the Universities in or around Copenhagen. You are fluent in written and spoken English.

Need-to-have:

• Open and social mindset

• Relevant experience from work or studies (so you can hit the ground running)

• Not afraid of jumping into calls (mostly via Zoom)

• A chatty personality (you will send many emails and DMs)

• An interest in technology and social media

• A genuine interest in helping others be successful

• You take initiative and is not afraid of failing (and learning from mistakes)

• You possess tenacity and determination

• You are detail-oriented and structured

• You have a positive attitude and willingness to learn and grow

• Fluent in written and spoken English

• Other languages is a plus but not necessary.

Apply now

Send your application today. We conduct interviews on a continuous basis and look to bring on the right candidate as soon as possible.

We encourage you to apply regardless of gender, ethnicity, religion or otherwise. We look for someone with an open mind who wants to learn and get the job done. :-)

(!) It's a requirement that you can be physically present with us at the SHIELD HQ.

(!) You should be able to market yourself if you want to market our product. Be you. A generic message will get a generic reply.

About Shield Intelligence

Shield is the leading provider of analytics for LinkedIn on a global scale to both consumers and business customers. Our vision is to enable the global workforce to be more effective and efficient in driving economic growth and prosperity, and we believe data should be an integrated part of decision making on social. Our team currently consists of 8 people with six different nationalities.