Nordgreen is a fast growing watch company which blends Scandinavian minimalism with fine craftsmanship of a leading Danish designer who has previously worked with Bang & Olufsen and other major design brands. Our mission is to make true Danish designer watches accessible to everyone, while supporting good causes along the way. Our founding team combines ex-McKinsey consultants and seasoned entrepreneurs with extensive experience in growing ventures fast!

Working closely with the Head of Customer Experience and Global Customer Support Representative, responding to customers' queries via Zendesk (knowledge to the platform is not a must), handling customer inquiries, feedback, logistics issues, product development ideas, reviews and much more!

Job Description:

• Handling overflow contacts from the all over the world in collaboration with the Customer Support Representative;

• Responding to customers' queries received via different platforms;

• Assisting with up-selling products on certain pages through Nordgreen's live communication tool (LiveChat);

• Gathering and properly collecting product and process feedback;

• Manage reviews on various 3rd party platforms;

• Assisting with the continuous product development process based on customer feedback and macro-level analyses

• Developing and implementing initiatives to improve overall customer experience

• Provide regular reporting of customer service complaints to Head of Customer Experience

Skills Required:

• Confident and well-spoken in English (Danish or any other language is a bonus, but not a requirement)

• Strong listening, communication and writing skills

• Creative mindset, result oriented & driven

• Positive “can-do” attitude and strong work ethics