Do you speak native-level Czech and want to work in one of the fastest growing startups in Europe? Swappie is now looking for a Czech speaking customer success specialist to join our team at our Helsinki office. In this role your tasks would include customer service via chats and phone and developing our customer service experience further with your effort.

Swappie is building a marketplace for refurbished smartphones that makes buying and selling pre-owned electronics easy and safe. We're now expanding internationally and soon taking over the Czech Republic. You would be the first person working on our Czech customer service from our office in Helsinki, so you would be in a unique position developing our CS in the Czech Republic from the very beginning. So, be ready for constant change and improvement!

WHAT YOU WILL WORK ON

• Answer customer tickets via phone, chat and other platforms

• Build an outstanding customer experience for our Czech customers

• Partner with our Production team to troubleshoot Czechia-specific cases, escalating issues when necessary

• Interface with our Product and Engineering team, reporting bugs and ensuring that customers have a clear way to navigate across our website

• Translations from English to Czech and commenting on Czechia-specific texts, identifying areas for improvement

WHO YOU ARE

• You have the ability to learn fast and adapt to a fast paced startup environment

• You speak Czech at a native-level and have great communication skills in English as well

• You have a self-starter attitude

• You love working in a team environment and are able to work on projects independently

• Previous experience in customer service in the Czech Republic is seen as a plus!

WHAT WE OFFER

• A unique opportunity to join our growing 300+ person team in one of the fastest growing startups in Europe 

• Flexible working hours and vacation

• Supportive & low-hierarchy team

• Competitive salary & great option package

• Healthcare benefits, company events, company library, flexible working hours, and more!

If you’re an ambitious builder who wants to make an impact, we’d love to hear from you! 

Please submit your application before 28.8. We are contacting candidates constantly, so please do not hesitate to apply right away! The recruitment will be completed as soon as we find the right candidate. 🚀 

Details:

Work extent: Full-time

Employment period: Permanent

Start date: Late September

Location: Helsinki, Ruoholahti 

Advert published: 5.8.

ABOUT SWAPPIE 

Swappie is a high growth technology company based in Helsinki, Finland, building an end-to-end marketplace for refurbished smartphones. We’re currently in hyper growth mode and expanding our operations across Europe, bringing the circular smartphone economy to the masses. We want to change the way people think about refurbished smartphones and promote a more sustainable alternative.  

Since launching in Finland 2016, we have grown extremely fast and have raised funding from some of the most prestigious investors in Finland: Lifeline Ventures (early investor of mobile gaming giant Supercell) and Reaktor Ventures. We’ve also won numerous international business awards, including appearing on Wired’s list of hottest startups in Helsinki, the Finnish Innovation Fund’s award for contribution to the circular economy, and appearing on TNW’s Tech5. 

Sound like the place for you? Join us!