We want to improve the lives of more than 1 billion shift workers across the globe with a workforce management platform which enables both employee managers and their employees to work together easily, with greater transparency and more open communication. If you share our passion for a more connected and people-focused workforce and want to be part of building a platform to empower it, we’d love you to join us on our journey.

Planday is the workforce collaboration platform that makes it easier for managers and hourly workers to communicate, collaborate, and get work done. With Planday, employees can communicate with each other, swap shifts and clock in and out, while managers can create smart schedule templates, measure their target revenue compared to wage costs and track hours worked. Planday is used by organisations of all sizes across a variety of industries, with more than 250,000 users onboard.

Powered by some of the smartest people in the world, and driven by a growth-centric business model, we’re not only changing the way businesses across the world operate, but also how managers and employees fundamentally interact with each other. We’re also backed by some of the biggest VCs in Europe, including IdInvest, SEB Equity, and Creandum— the backers of iZettle and Spotify.

We approach everything we do with conviction, intensity, and resourcefulness, which we believe allows us to deliver better experiences to our customers and each other. Our “UMPF” gets us out of bed in the morning, ready to innovate and dream of new ways to meet our customers’ needs. With over 29 different nationalities across our five global offices, we have a multicultural work environment, which is amazing to be a part of.

Our values underscore how we approach our work and each other. They're the secret sauce to our success.

Scale: Work smarter to grow our business on all levels

Authenticity: We do what we say and say what we do

UMPF!: Go beyond what's expected to achieve success

Collaborate: The best results are achieved together

Empower: Encourage people to make impactful decisions

If you recognise these values in yourself, we would love for you to join us on our fast-paced journey.

DESCRIPTION

Do you want to develop your customer service and IT skills within an innovative and international company? And are you a Danish speaker?

We are looking for a service-minded individual, to be part of the Customer Success team in Copenhagen. A team of passionate Support Consultants, who strive to give our customers the best support experience.

Someone who can provide timely and effective advice to customers in demanding environment, to support the use of Planday products and services.

YOUR ROLE

• As our Customer Support Consultant, you will be responsible for:

• Providing accurate advice to Planday customers in support of Planday products and services.

• Communicating with customers via our support channels: telephone, online chat and email to resolve or escalate all calls according to Support procedures and SLA.

• Answering questions about how to use Planday as well as best practice of scheduling and administration.

• Resolving immediate issues and investigate any underlying problems to identify ‘workarounds’ and permanent fixes, before passing to 2nd line technical support.

• Ensuring that workarounds, support guides and other documentation is created, maintained and communicated to colleagues.

• Collaborating closely with colleagues both in your own team and across the business

• Taking your own initiative in terms of finding the best solutions for your customers and for your team.

• Analysing issues and requests to identify trends and patterns for feedback as appropriate.

• Ensuring that your knowledge of Planday products and services is kept up to date. Contribute to and undertake activities for continuous development of your personal skills and knowledge

Essential:

• Fluent Danish Speaker

• Effective personal organisation skills - logical and systematic, attention to detail, prioritises workload and resources to achieve deadlines

• Enthusiastic - consistent energy levels; persistent, remains calm under pressure and able to manage a number of tasks simultaneously

• Must be able to work as an integral part of a tight knit team and have the ability to quickly establish rapport and credibility and enable the open flow of information

Desirable

• Previous experience of using Planday elsewhere

• Positive attitude

• Problem-solving

• Ability to process and analyse qualitative and quantitative data

• Language skills such as German, Swedish or Norwegian

Benefits

First and foremost, we offer more than just a job; What we offer:

• Awesome colleagues and a social working environment

• Be a key part in an exciting international growth journey

• International and open working atmosphere

• Great location in central Copenhagen

• Lots of team and community events

• Lunch, drinks and healthy snacks

I have read, understood, and accept the content of the Applicant Data Notice and consent to the processing of my data as part of this application.

The Data Notice can be read here:

https://www.planday.com/legal/policies-and-procedures/#!#applicant-data-privacy-notice.

NB: Ansøgningen kan sendes på dansk eller engelsk