Ready to join a dynamic, creative e-bike company in the heart of Copenhagen? We are now on the lookout for a part-time Junior to assist the E-commerce team in the day-to-day maintenance and operation of our webshop.

The Coolest Company on 2 Wheels

Founded in 2016, MATE.BIKE has quickly established itself as one of the most disruptive and fastest-growing companies in the ebike industry with a global eCommerce D2C business model and a hardcore focus on being a radical, desirable and fashionable lifestyle tech product, with a strong brand environment and digital ecosystem. We are a small team of dedicated people with the drive and willpower to take this company to the next level and beyond. Come join us in our exciting adventure! 

Job duties and responsibilities  

As an Assistant to the E-commerce Department your main responsibilities will include:

• Order management: lining up vouchers and ensuring the values and orders correspond in a detailed manner on both e-commerce platforms (Prestashop and Woocommerce)

• Customer success: processing Dixa and Zendesk tickets; responding to after-sales inquiries and assisting customers with post-order issues, including tracking and delivery; escalating claims, being the point of contact for Facebook customers, etc.  

• Cash handling: processing payments and refunds

• Maintaining and updating products on the e-commerce platform

• Any additional support for e-commerce projects

Qualifications 

The most important skill in this role is strong attention to detail and a structured approach. Preferably you have experience working with E-commerce or Account Management in a previous role. Therefore if you can tick most of the boxes below we would love to hear from you!

• Able to work independently 

• Well organized with strong attention to detail 

• You have a natural eye for spotting errors and mistakes

• Strong with numbers and advanced excel skills

• Experience or interest in webshops

• A desire to help improve the overall setup and processes

What we offer

You will have ample opportunity to develop and advance with us and be part of an incredible growth journey. We are based in Kødbyen, we have a strong startup-vibe and you will feel this energy and drive in your everyday work life. The position is part-time (15-20 hours/week).

Process for applying 

If you want to know more about the position we invite you to contact our Webshop Manager, Ieva Spinga, at the email address listed below. We are screening applications on a rolling basis, thus we recommend applying as early as possible.