SOUNDBOKS is an emerging young audio tech company and aspiring lifestyle brand. You may have seen us at your favorite music festival, street party, in the Sahara Desert or on top of Mt. Kilimanjaro. We build the loudest, most durable, and arguably the coolest Bluetooth speaker on the market.

With over 60 employees in Los Angeles and Copenhagen, SOUNDBOKS is equal parts seasoned professionals and passionate unconventionals. We’ve got an amazing thing going, and it’s only getting better.

Growth is not something we offer, it’s who we are. Learning is at the centre of everything, people will teach you what they know and the involvement is yours to take. We’re talking a real-time, on-the-job, experiential approach to learning, and it’s our ultimate goal that you leave the office everyday having learned something new.

ROLE CUSTOMER SUPPORT INTERN (PAID)

TEAM SUPPORT & OPERATIONS

HOURS FULL TIME

LOCATION COPENHAGEN

START DATE MAY 1ST – OCTOBER 1ST

We believe that people are our greatest asset and so we are obsessed with our community. We preach an ‘above and beyond’ mentality in everything we do - from answering technical questions to ensuring a world-class customer service experience. You'll not only learn how to solve problems before they turn into PROBLEMS, you'll also gain unique insight into what it means to work for a scale-up company in hyper growth. 

In reality that means your daily life will look something like this:

• Support platforms: Through Live Chat and phone support you will handle incoming requests on Facebook, Amazon, and email messages. Our customers depend on you to solve their challenges or direct them to the right department within the company.

• Planning product repairs: Ensure fast handling of repair, exchange and return requests of the SOUNDBOKS and future products.

• Shipping, delivery and returns: Working closely with our Operations in handling European shipping and delivery cases.

In order to thrive with these responsibilities successfully we expect you to have:

• An ‘above and beyond’ mentality – and we cannot stress this enough. We owe our customers everything, and they deserve our love.

• Fluent English communication skills.

• Experience from customer support or service management. We don’t care about your education, but show us that you know what it takes to create an amazing customer experience.

• An interest for getting to know our products is a plus. After all, you will be person to help our customers with their challenges and issues.

Intrigued? At SOUNDBOKS you’ll find yourself a part of a community. We realize that growth is a process and we don’t expect you to go through it alone. Actually, we guarantee that you won’t have to. We work together in order to work smarter, we inspire each other to be better, and we never forget that every member of the team is responsible for our success.

So, if you’re tired of all of the noise in the job market, we’d love to hear from you. This may be the coolest job you ever have.

While it was tempting to write a novel here, we tried to keep it short. Instead, you’re welcome to contact Frederik Sassi if you have any questions about the position or us in general. He lives on LinkedIn but can also be reached on +45 31 55 15 76.