helphouse.io was founded in 2017 and we are almost 20 employees. We are Europe's largest Zendesk Master Partner and we think we are #awesome at providing our customers with the best Zendesk solutions. We love our colleagues and only hire people we want to drink coffee with, in our spare time. We strive to be a cool place to work both socially and professionally. You find us at super nice offices in Odense.

Would you like to help our customers in Germany (and the rest of the world) with optimal use of Zendesk?

The task

Our customers are some of Denmark's (and soon Germany's) largest companies, and more and more are being added, both in Denmark and internationally. That is why we are looking for a colleague for our fantastic customer team, who will help analyze customers' current and desired setup, do workshops, customize and train in the use of Zendesk.

Most tasks are solved remotely, but there will also be onsite days.

You

You have a strong knowledge about how humans learn, good technical understanding, and ease of introduction to new systems. Furthermore, it is a must that you have a business understanding and can quickly familiarize yourself with our customers' business challenges. Our consultants are aware of our clients' needs and help them through implementations. In fact, you have to be passionate about helping our customers provide optimal customer service.

You are analytical and have a logical sense. You don't have to be an extrovert, but you have to like talking to customers. We expect that you have some experience with Zendesk or similar omnichannel systems - we will make a thorough onboarding before you are on your own with the customers.

You take the initiative and like to share knowledge with your colleagues and customers.

Need to have:

• German and English at a business level

• Customer service experience

• Experience with Zendesk or similar omnichannel systems

Nice to have:

• Knowledge about SaaS

• Experience in designing and holding workshops

• Sales experience

• Knowledge about learning theories

We only want the most awesome employee to be a part of the helphouse-army. We see the opportunity to work remotely, but we would love to see you in the office and give a low five with your foot whenever it makes sense.

Working remotely will be agreed individually.

Wanna join?

We are constantly searching, so just go and apply. Just upload your resume through The Hub.

You only risk being invited for coffee :-)