In this role you will be responsible for all our customers in Sweden and Norway. You will work closely with our cross-country support team, as well as with our development and marketing teams, to ensure that our support is accurate and timely.

Customer Relationship Manager for Swedish and Norwegian markets

Copenhagen, Denmark

Full-time, Maternity Cover (1/4-2020 - 31/1-2021) 

About Billetto

Billetto is a self-service ticketing platform, designed to make event creation and selling tickets easier than ever. Through our platform we wish to bring artists and audiences closer together. We believe passionately that life revolves around moments and Billetto seeks to inspire everybody to do more of what makes them happy.

You can check us out here: https://billetto.se/

About the team

As part of our team, you will be working in a young and international environment, with English as our office language. We work from our HQ located in Vesterport, close to public transportation (Vesterport St. and Copenhagen Central Station). We offer lunch, coffee, fruit and candy, as well as Friday bars and other company activities. 

Job Description

We are looking for a full-time employee, who will be working closely with our cross-country support team, as well as with our development and marketing teams, to ensure that our support is accurate and timely.

Responsibilities:

• Ensure support is executed and running smoothly towards all our Swedish and Norwegian event organizers and ticket buyers

• Resolve incoming support issues

• Onboard new customers

• Optimise the Billetto Platform

• Collaborate with the customer relationship team regarding bugs, issues and improvement projects

The required skill set: 

• Native Swedish speaker

• Proficiency in spoken and written English.

• Excellent communication, interpersonal and customer care skills.

• Have a high level of attention to detail and strong organisational skills.

• Be confident and pleasant when dealing with people, both verbal and in writing.

It’s a plus if you:

• Have previous experience from a Customer Support position

• Have good language skills in other European languages

• Have an enthusiastic approach to Customer Support and its wide variety of tasks.

• Are ambitious and a quick learner. 

• Like taking initiative and being highly self-motivated.

• Are proactive in nature.

• Show an ability to work autonomously and be able to take responsibility beyond the scope of the role.

Additional Information

We will review applications as they come. For any specific questions about the position, you are welcome to contact us.