Monsido is looking for a Support Engineer to be a part of our international journey, on-location in our beautiful corner office at the Ballerup World Trade Center. Monsido is a fast-growing software company founded in 2014 in Denmark. We are a one-stop SaaS Platform that offers all of the key insights needed to optimize website user experience.

2nd Level Support Engineer

The ideal candidate for this position should meet the following requirements:

• CSS (basic)

• HTML (basic)

• Basic understanding of homepages and the internet in general

• Basic understanding of Javascript

• English in written and oral

• Structured mindset

• Minimum 1+ year’s experience in technical support, website management, development role or equivalent

• Valid Passport

Your main responsibilities

• 2 level support (support the US, EU and Australian team from our HQ in Denmark).

• Continuous updating of our documentation.

• Manage assigned tickets with a level of quality that provides a high degree of customer satisfaction.

• Be a problem-solver regarding product interface issues and issues surrounding reporting capabilities.

• Take ownership of technical issues by troubleshooting and qualifying cases before sending them over to development.

• Create product troubleshooting guides to assist end-users and teammates.

• Maintain practitioner level knowledge on our product features, advantages, benefits, and selling points for effective communication.

• Collaborate with other departments to ensure an optimal technical setup for every customer.

• Attend meetings with other company departments as necessary to perform duties.

• Perform other related duties as assigned.

Why people love us

Our culture is people-centric, open, and innovative. You will be able to truly make a difference by applying your skills and unique talents, with great opportunities for both personal and professional development.

We believe that a fun and professional workplace empowers people to achieve better results. Working for a company like Monsido gives you the opportunity to make a positive difference in people’s lives. Our platform is used by leading organizations to improve their user experience and website accessibility.

What else we have to offer

• Flexible work schedule

• Growth with a global company

• Be the very first in this position, but still be a part of a bigger development team

• Having an influence over your own day-to-day tasks

• Open door policy in a flat structured company

• Lunch scheme at our great in-house canteen

• Free gym access at the big in-house fitness center

• Private health insurance

• Competitive salary based on experience

• Social events and much more

If you are interested in joining a growth-stage tech company and this job sounds like a good fit, we definitely want to hear from you.

Send your resume and tell us about yourself. We look forward to hearing from you!

Monsido

Our mission is to empower our customers to achieve a perfectly optimized and accessible online presence. Our vision is to revolutionize and simplify the way user experience is done so every visitor is ensured a positive experience.