MATE. is launching in Japan! Thereby we are looking for a Community Intern to join our Marketing team! Native proficiency in Japanese is required.

Do you enjoy attending to people on a daily basis and have a flair for communication?

Do you want to be part of a rapid growth journey and a chance to set your mark on a truly global company?

- then we are looking for you!

MATE. The Coolest Company on 2 Wheels

MATE.BIKE is a young SKYROCKETING, COOL & VIBRANT start-up on a mission to start the ebike revolution and get the world to ride more bikes by offering cool, practical and affordable products.

Founded in 2016 - MATE.BIKE has quickly established itself as one of the most disruptive and fastest growing companies in the ebike industry with a global eCommerce D2C business model and a hardcore focus on being a radical, desireable and fashionable lifestyle tech product, with a strong brand environment and digital ecosystem.

We are now heading into the next face of scaling up the company and fully utilize the momentum of our business model and market positioning - being the coolest ‘must have’ ebike.

The Job

As a Community Intern you will be joining our E-commerce team and be working with all aspects of communication/PR and the Customer Experience universe of our Japan crowdfunding campaign.

Your responsibilities will be:

• Optimise our crowdfunding campaign for the region and language. Ensure the new content is understandable and culturally relevant to the Japanese backers, prospects and business associates.

• Communicate effectively across linguistic and cultural boundaries, acting as a bridge between the Japanese online community and our organisational team.

• Work in collaboration with the e-commerce department to ensure the content shared is in line with the planned strategies, as well as with the brand identity.

• Develop a strategy for the online community by listening to its needs and finding ways to meet them.

• Answer questions, comments, and customer queries in a timely manner.

• Monitor customer feedback in order to route issues efficiently to the appropriate department.

TASKS in a nutshell:

• Creation and management of content.

• Translating ads.

• Tracking and reporting on feedback and online reviews.

• Building relationships and following through with prospect customers and industry professionals.

• Translate the japanese buying habits and brand engagement.

Your skills and qualifications:

• Japanese native level (written, read, spoken) is required.

• Understanding of Japanese work culture and business ethics.

• Full proficiency in English is a must, primarily for internal communication.

• A BSc. or higher in Business Communication, Marketing, Language Studies or related.

• Excellent written and verbal communication skills.

• Ability to demonstrate empathy and communicate with people in a way that reflects the brand’s values and identity.

• Customer orientation and ability to adapt to different types of characters.

• Ability to manage a fast-paced workload.

About you:

• You love helping people and connecting them to solutions.

• Have a flair for communication and brand building.

• Know how to manage a crisis on social networks.

• Go straight to the point and know how to execute on things.

• Have a methodological and analytical mindset.

• Are an avid multitasker.

• Are able to work independently as well as in teams.

• Are structured and organized in your work.

• Are friendly, open and in general an AWESOME person.

What we offer

The internship is unpaid. We offer a project-based agreement for a duration of 3 to 5 months. Working hours are flexible. Programme can be adjusted according to the needs and preferences of our candidate.

Process for applying

Please send your CV and few lines as to why it should be you, as well as 2 references. We are screening applications on a rolling basis and will close the position once we found the right person.