The All-in-One analytics platform for LinkedIn | www.shieldapp.ai 📊 | shieldapp is a SaaS analytics platform bring real-time stats and analytics to LinkedIn for global enterprise brands, SMBs, agencies, startups, influencers and content creators across industries and geographies.

Customer Success & Support Intern

We love our customers. And we exist not only because of them, but for them.

Your role is to take good care of everyone who opens up support tickets. This is the foundation of your role.

Our customers tend to encounter technical difficulties or have product related questions. Sometimes they even want to upgrade and buy more seats!

You job is to help customers overcome their challenges the best way you can. And rest assured, our entire team will be available to you, should you need it.

From this role you will identify common issues, frequently asked questions and help us make the product, documentation and help material more intuitive, informed by your learnings in the support.

Still here? Great! Read on 👇

- You are a self starter. You can get stuff done without a significant amount of supervision. You find ways to unblock yourself. You find valuable work to do, and get work done quickly.

- You are a good communicator. If you get blocked, you talk about what you need. If you are frustrated about the code, you talk about what you need to do to fix it.

- You are creative. You are passionate about learning about the customer's needs and coming up with creative solutions to address those needs.

- You want to join a seed stage startup. This is a high risk/high reward opportunity. We are a small team with a lot of work to do, and that type of environment excites you.

Interested? Get in touch directly here on TheHub. For questions, write us at hello@shieldapp.ai.