Goalplan is a tech SaaS company that is in full speed of breaking new grounds, and we are looking to add new talent to our Customer Success team. To stay ahead and on top of increasing client satisfaction, we are looking for a client-centric, enthusiastic & driven Customer Success Manager that can take us to the next level. If you want to make a real impact on our fast-moving journey ahead, this position will be at the core of our growth during 2020.

THE ROLE

• You own the relationship with our subscription clients where you ensure satisfaction and value.
• You develop engagement by identifying opportunities where our services create value & ROI for Goalpans clients.
• You will be measured on ratios such as retention rates and your main goal will be to mitigate churn.
• You place great importance on establishing a role as a Strategic Advisor for our clients where the goal is to help them with their business development through the use of our services.
• You are data-driven and take lead in measuring, defining and tracking targets & deliverables for our client’s success.
• You are helping clients create extraordinary satisfaction by managing expectations by clearly defined goals, both internally and externally.
• You work closely with our Product team in order to improve our product, based on customer feedback.
• You are also responsible for developing and maintaining strategies on how best to present and demonstrate the value we create for our customers.
• We are an exciting team that is responsible for the company's most important asset, our clients.

You will report to our COO Chief Customer Officer 

SKILLS & REQUIREMENTS

• You are a type A player who delivers as expected and can grow in the role in line with our growth and global expansion.
• You have relevant industry experience and have preferably worked with Customer Success or CRM before and have knowledge regarding a customer lifecycle.
• You possess a combination of great social skills, solution focus and a profound understanding of processes.
• You see yourself as structured and efficient. You deliver on time according to challenging expectations.
• You have experience in strategically developing customers to showcase Best Practices and value.
• You have experience of managing complex projects involving multiple parties, which initially may have unclear defined goals and targets.
• You are great at building long-term relationships, have a commercial mindset and the ability to gain trust and credibility from C-level executives
• You communicate fluently in both Swedish and English
• You are flexible and willing to travel to client sites across Europe when necessary.
• You are passionate about working in a small entrepreneurial company with a lot of drive where you have the opportunity to influence and make a true difference.