bmetric is an exciting six year old tech-startup located at the heart of Copenhagen, Denmark. bmetric provides the service and technology to increase sales and enhance the customer experiences. We apply cross-channel data to promote specific sales and service goals for our customers. We are growing quickly and need a new Senior Account Manager to join our team. The position focuses on the Dutch market.

Overview

The primary goal of this position is to cultivate good relations with assigned bmetric customers, so they continue working with bmetric. This role includes planning and managing customer projects; requesting assistance with technical, growth or setup tasks as needed.

The tasks include, but are not limited to:

• Continuous contact with the customer for status and planning (physical & phone)
• Manage timelines and delivery dates for projects, both internally and externally
• Assess & manage performance of bmetric technologies to assure a steady delivery of value to the customer, involve specialists when needed
• Assess and evaluate the needs of the customer and translate those into actionable plans for our set-up and growth departments
• Seek and capture the opportunity for up-sell and cross cell within and across your accounts
• Review, assess and deliver reports timely to customers; create them if needed be
• Know when to request assistance from specialists regarding tasks related to technical, setup/edit or growth potential for the customers

Job Requirements:

• Start date: 01/10/2019
• This is a full-time role
• Location: Netherlands or Denmark
• Language: Fluency in Dutch and English
• 3+ years of working experience as a project manager or account manager
• Experience working with enterprise software customers or digital agency

Salary:

The salary is based on experience. Expect bonus to play a part in the compensation for customer continuation/up-selling.