Famly has been in the market for 6 years and is used by hundred of thousands of parents every day in Denmark, Germany, US and the UK. As we continue our growth journey, we take pride in getting ambitious, talented people on board, who fit into our open, transparent and collaborative culture. As a company we care about transparency, personal responsibility and of course - enjoying the ride!

Join our exciting journey at Famly! Famly is a tech startup in the heart of Copenhagen. We make the daily lives of teachers, managers and parents much easier, by helping them organise and coordinate the many time-consuming tasks involved in running a successful Kita, pre-school or nursery.

Famly has been in the market for 6 years and is used by hundred of thousands of parents every day in Denmark, Germany, US and the UK. As we continue our growth journey, we take pride in getting ambitious, talented people on board, who fit into our open, transparent and collaborative culture. As a company we care about transparency, personal responsibility and of course - enjoying the ride! As a customer success specialist at Famly you will play a key role in making sure our customers get maximum value out of the platform. You will join a customers success team of 5 people which you can learn from.

Here's what you can expect at Famly:

• A great environment to develop your career in
• Technology start-up experience in a company on an exciting growth journey
• Great opportunity for career advancement and personal growth
• A transparent and collaborative working environment 

The Role

• Your main priority will be catering for our German and English speaking customers, with a focus on direct customer support both in writing and over the phone.
• You will do the end-to-end onboarding support of new customers, making sure they get off to the best possible start with Famly.
• You will teach customers how to use the product and will also gather information from them in order to help our product team tweak the product.
• We thrive at high pace, while maintaining sky high quality on all fronts.
• You will be a key strategic and operational component in helping our users make the most of the Famly platform in the German and Swiss markets.
• This is the perfect opportunity to be a part of a great team of experienced startup entrepreneurs, while being given the freedom to make an immediate impact.

We hold high ambitions on both a business and culture level and expect our new Famly member to share in our “never settle for mediocrity” attitude. By the way – we provide an awesome office location in the centre of Copenhagen on Købmagergade, Friday bars, coffee, lunch, laughs and learning.

We can’t wait to hear from you!

Requirements

Since this is an entry level position no prior job experience is required, but we do see some personal traits that usually will make a good customer success specialist at Famly:

• Written and spoken German like a native
• Good written and spoken English
• Someone with a chatty and patient personality to help us cater for our amazing customers
• Someone who is interested in the startup culture and wants to take a hit-the ground running position with huge impact on our business
• Tech savvy
• Mad problem-solving skills
• Proactive and structured