Are you ready to engage with customers, build trust, demand satisfaction, win hearts and drives success? Are you interested in building a global product? Would you like to become part of a young and ambitious SaaS startup in constant growth? Then strap in - Ideanote is seeking a customer success intern passionate about democratizing access to the tools of innovation to teams and businesses of all sizes around the world.

About the Role

In our internship program, you’ll work directly with our inbound sales team, marketing and be the right hand of the CEO in developing strategies and executing new sales initiatives for our SaaS platform.

As our customer base grows, so does the overall interest in our product. As Customer Success Intern, it’s your sacred duty to ensure users are provided with technical support at all reasonable hours, and that newcomers are provided with the knowledge necessary to fully engage with Ideanote within their organization.

This intern/co-op has a minimum of twelve (12) week duration and is offered for Summer or Fall 2019 in our downtown Copenhagen offices.

You Will

✔️ Help develop strong customer relationships.

✔️ Promote retention through loyalty, trust, and satisfaction.

✔️ Work with onboarding automation and our customer knowledge base.

✔️ Research the life cycle of our customers.

✔️ Help create an even stronger product roadmap based on customer feedback.

We Love

✔️ Making innovation more simple, efficient and engaging for everyone.

✔️ Social events, friday bars - and friday LANs.

✔️ Pizza, coffee and tea.

Your Call to Action

You’re going to work with our talented design, product, marketing and customer success people to build solutions that are actually needed. We offer you a great space to work: a place where you can seize opportunities, take initiative and have a real impact.

We expect applications from people willing to join a team with high expectations. Please only apply if you're willing to consider joining us for either a part-time or full-time job after ending your internship.

Simply send us a short message via The Hub together with your CV, a link, or some shiny work samples. If you have any questions, please reach out to team@ideanote.io