Praktikant til international IT- og kursusvirksomhed i vækst. Vil du være med til at styrke vores kunderelationer i Danmark og Norge? Vi søger en engageret og initiativrig Customer Experience praktikant der kan bidrage til at løfte vores daglige kontakt med vores kunder i disse to nøglemarkeder og sikre vækst i en periode med store forandringer.

Direkte link til vores jobopslag finder du på vores hjemmeside: https://vaeksthjulet.dk/praktik 

Your key responsibilities: 

• Assist with digital marketing and communication for our markets in Denmark and Norway (websites, e-mail campaigns, marketing materials, social media)
• You will be responsible for project managing our Certification Courses in Denmark and Norway. 
• Assist with invoicing of our Danish and Norwegian clients.
• Resolve support requests and escalated cases in our web-based support system, FreshDesk. 
• Contact with our Danish and Norwegian users on a daily base where you will help them get onboarded and give tech support. 
• Write playbooks for virtual support assistants and build templates for responses.
• Monitor customer satisfaction and reply-time and take steps to improve our ratings.