Famly is a state-of-the-art software platform on a mission to create the world’s leading solution for an overlooked market – nurseries & preschools. Yeah - we know! We might not be the latest social media influencer platform or produce ride-sharing skateboards. But our platform makes the daily lives of teachers, managers and parents much easier, by helping them organise the many tasks involved in running a successful nursery. Do you want to help them maximise their value of using Famly?

What you’ll be a part of

As a Customer Success Specialist, you will play an important role in helping the customers reach the full potential of using Famly. We expect nothing less than world-class support, a solution-minded attitude, and a constant drive to identify how we can empower the Famly users. You will be working in a team of 6 people with deep product knowledge and a problem-solving attitude that sometimes takes us outside the box to deliver a service experience beyond the ordinary.

We do onboarding calls and emails, answer support questions, build automated behaviour-triggered messaging flows, publish help articles and videos, survey user satisfaction, collect product feedback for the development team and much much more.

The Role

• Your main priority will be catering for our English-speaking customers with a focus on direct customer support in writing and on the phone
• You will do end-to-end onboarding of new customers to make sure that they get off to the best possible start with Famly
• Continuously teach customers how to use Famly, identify their needs and guide them towards better use of Famly
• Gather information about customer use cases and hand them over to our product development team for them to tweak the product
• Staying curious and constantly challenge what we do to give the customers a world-class success experience.
• We thrive at high pace, while maintaining sky high quality on all fronts.
• Take part in the monthly table tennis tournament, have a drink at the Friday bar, create an event for your colleagues, and enjoy the ride!

We are looking for someone who is...

• native level English speaking
• outstanding English writing skills
• chatty and calm on the phone, and can keep an informal voice
• quick at coming up with new solutions and different ways of explaining your answers
• Tech savvy - comfortable learning new IT programmes
• service-minded and patient
• a team player, proactive, and structured
• ambitious about own career and the growth of Famly

This is a great opportunity to explore what it means to be a part of a startup. We hold high ambitions on both a business and culture level and expect our new Famly member to share in our “never settle for mediocrity” attitude. By the way – we provide an awesome office location in the centre of Copenhagen on Købmagergade, Friday bars, coffee, lunch, laughs and learning!

We're looking to fill the position as soon as possible, so get your application in today by sending us your CV and a short presentation of yourself including why, you think you're the right candidate for this position. Please apply via The Hub.

If you have any questions about the position, feel free to contact Anders at al@famly.co

We can’t wait to meet you!