Famly is a state-of-the-art software platform on a mission to create the world’s leading solution for an overlooked market – nurseries & preschools. Yeah - we know! We might not be the latest social media influencer platform or produce ride-sharing skateboards. But our platform makes the daily lives of teachers, managers and parents much easier, by helping them organise the many tasks involved in running a successful nursery. Do you want to help them maximise their value of using Famly?
What you’ll be a part of
As a Customer Success Specialist, you will play an important role in helping the customers reach the full potential of using Famly. We expect nothing less than world-class support, a solution-minded attitude, and a constant drive to identify how we can empower the Famly users. You will be working in a team of 6 people with deep product knowledge and a problem-solving attitude that sometimes takes us outside the box to deliver a service experience beyond the ordinary.
We do onboarding calls and emails, answer support questions, build automated behaviour-triggered messaging flows, publish help articles and videos, survey user satisfaction, collect product feedback for the development team and much much more.
The Role
We are looking for someone who is...
This is a great opportunity to explore what it means to be a part of a startup. We hold high ambitions on both a business and culture level and expect our new Famly member to share in our “never settle for mediocrity” attitude. By the way – we provide an awesome office location in the centre of Copenhagen on Købmagergade, Friday bars, coffee, lunch, laughs and learning!
We're looking to fill the position as soon as possible, so get your application in today by sending us your CV and a short presentation of yourself including why, you think you're the right candidate for this position. Please apply via The Hub.
If you have any questions about the position, feel free to contact Anders at al@famly.co
We can’t wait to meet you!
This job comes with several perks and benefits