JOB DESCRIPTION:

• To take command of all guest interactions through the inbox of our ‘Hands-Off’ Airbnb hosts, making sure no messages slip through the net
• You'll review, overlook and respond to our numerous guest inquiries we receive daily. 
• It will be your job to ensure our guests are informed and ready for their trip (before, during and after)
• To put your emphatic social skills to use daily, liaising between multiple teams across the business and, of course, the guests on the other end of the messages
• To manage our reservations system meticulously
• To brush up on your knowledge of Stockholm’s best spots, in order to give guests a local’s showoff
• You will be responsible for coordinating the operational tasks of the maintenance team.
• Have an insight overview of individual customers needs and wants.
• Establish the day to day task routines as a customer support agent, and further excel in the role to contribute new ways of automating customer support procedures.
• Assisting the Head of Customer Support in innovating ideas of new partnerships that could benefit Guestit's customers and clients

YOU ARE AND HAVE:

• Fluent in English (Swedish is a plus)
• Previous experience a plus, but not required
• Effective skills in communication 
• Excellent computer skills
• Demonstrated ability to multi-task
• Excellent interpersonal skills
• Excellent ability to interact with others
• Enthusiastic and positive work attitude
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment
• Demonstrated capacity to thrive in a high-change environment

WHAT WE OFFER

• A chance to work in an open environment
• 3-6 month internship program. With the chance of further extending your time with us + compensation!
• 3 weeks of training for the customer support internship position.
• Opportunity to develop and grow within a growing company whose ambitions and set tasks are to double its revenue by 2020
• Be a part of team that contributes and are eager to helping each other
• Have an insight in other departments to understand the end to end spectrum of the business/industry
• Work alongside the CFO and CEO on a day to day basis. (Cool bonus as both individuals are fun to be around and outgoing. 
• We provide the freedom for you to work remotely or in the office once the training program is complete. 
• And last but not least, we love to see new faces! So apply now and see if you get a chance to work with us!

If you are an outgoing person with a passion for customer service and have an interest in technology, we strongly encourage you to apply to join a team of people just like you!