Bannerflow was founded 2010 as one of the first companies in the world digitalizing the creation process of ads online. More than 1 000 brands in 60 countries have embraced Bannerflow's smart technology for making digital marketing less mysterious and more effective. Bannerflow has been named as one of Sweden and Europe's fastest growing tech companies on numerous lists. We have been on the Deloitte Tech 50, named as a DI Gasell company and also as one of Europes 1000 fastest growing companies.

Are you naturally great with people? Does the technical side of things interest you?

If you answered yes to both of the above, keep on reading. It sounds like we have just the role for you.

Bannerflow is a Creative Management Platform that allows companies to focus on being creative rather than spending precious time on repetitive tasks. We are changing the game by removing the mystery of digital marketing. We simplify complexity, challenge the status quo and as a result, we have the happiest customers in the world!

Technical support is a part of the Customer Success team at Bannerflow. We put the customer first in everything we do and we make sure to be fast and proactive in our daily tasks. As a technical support specialist, you will work very closely with our customers. You will be a central person in our organisation, bringing back important customer feedback as well as collaborating with our tech team when it comes to escalating support tickets that needs their assistance.

As a technical support specialist, you will:

• Give first class support through Intercom
• Troubleshoot and reproduce technical issues
• Handle “how to” questions and guide our customers in a pedagogical way
• Create insightful support articles and keep them up to date
• Participate in daily stand ups with our tech team and help out with prioritising tasks
• Take ownership of ongoing tasks and follow through until they are solved

Who you are:

• You are driven by building great relationships and you thrive being in direct contact with our customers on a regular basis
• You are a great colleague, always helpful and solution oriented
• You have a great technical interest and some experience from this, preferably you will have basic knowledge of JavaScript, HTML and CSS
• You are good at expressing yourself in writing
• You are structured and organised
• You like to exceed customer expectations
• You speak and write fluently in both Swedish and English

Interested?

If what you’ve read so far sounds awesome and if you’re serious about this, here’s what to do next: Help us get to know you by submitting your CV, cover letter and/or any other information you see fit in order to present who you are.

Our recruitment process is designed to be a two-way conversation. We want to get to know you and we also want you to get a first-hand insight into what it will be like to join Bannerflow.

We’re super excited about receiving your application and hope to talk soon.

Candidates must be eligible to work in Sweden full time without restriction.