You’ll be joining a team of passionate professionals and together you’ll be growing and establishing the German market.

We are looking for an experienced Customer Success Manager to provide excellent customer service. At Ageras, the best Customer Success Managers are genuinely excited to help their customers. They’re patient, empathetic, and passionately communicative. They love to talk. They can put themselves in our clients’ shoes and advocate for them internally when necessary.

As Customer Success Manager, you’ll act as primary point of contact for our partners (accountants) as well as handle the entire communication with our small- and midsize business customers, who are in the need of a specialist. You’ll be joining a team of passionate professionals and together you’ll be growing and establishing the German market. 

Specifically, you’ll: 

• Identify and assess customer’s needs and requests to achieve satisfaction 
• Improve customer service experience and create engaged customers
• Take ownership of customers issues and follow problems through to resolution
• Drive seamless, fast onboarding of new customers
• Prepare and educate customers on new features and releases
• Identify partner renewal risks, resolve any issues, and secure high partner satisfaction
• Be dedicated to and support our customers in Germany
• Own the client and partner relationship and act as the primary point of contact in our match-making process

Requirements

As our Customer Success Manager, you are our partners’ and clients go-to-person. You empathize easily with people and can build relationships quickly over the phone. Also, you enjoy advising and consulting our customers and are a strong problem solver. You thrive to give them a spectacular experience through a trusted advisory relationship by supporting them throughout their journey at Ageras. 

Maybe you are currently in a similar customer support or product advising position, but are eager to try something new and be part of further growing the German market in a dynamic, international environment? 

You also have: 

• Near-native German language skills and conversational English language skills 
• Experience in successfully managing and supporting B2B customers
• The ability to develop tremendous loyalty with stakeholders
• The ability to consult and advice on the best solution for a partner and client
• Strong client-facing and communication skills
• Great collaboration skills and are a big supporter of internal knowledge sharing
• No objection handling demanding customers
• Maintain the highest integrity and compliance in everything

Benefits

At Ageras, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment. Our modern, open office space, in the heart of Copenhagen, creates an inspiring work atmosphere; we serve breakfast and lunch every day, drink very decent coffee and have fun Friday bars. Together we believe we can achieve great success and we are on a mission to conquer the world. 

Interested? 

Now that we have caught your attention, it is time for you to catch ours. Please send us your English resume and a simple 1-page cover letter where you tell us why you are the right fit for us. All applications are continuously evaluated, but you can expect to hear from us within 4 weeks. 

If you have any questions regarding the position, please contact HR Consultant, Imke Wieboldt at +45 31 79 17 15. 

About Ageras 

At Ageras, we are all about making complex things simple, and that is because we believe it to be more fair, transparent, and empowering. We are building a simple ecosystem connecting clients to lawyers, accountants, and bookkeepers. We are an ambitious, young and fast-paced technology company in Copenhagen. After 6 years we are financially backed by one of the largest Private Equity funds, Investcorp, and have a footprint in Denmark, Sweden, Norway, the Netherlands, Germany and the UK.