Would you like to join one of the fastest growing tech companies in Copenhagen? We are looking for highly skilled sales profiles with determination and general SaaS knowledge. You will be selling Dixa to the Nordics, UK or European markets and will be a part of one of the fastest growing Copenhagen SaaS startups at the moment. You are native speaking Danish, Swedish and/or Norwegian and fluently in English

About Dixa

Dixa is on a mission to solve customer service chaos. Dixa is the new way to deliver effortless and personal customer service, and the powerful software eliminates the chaos created by disconnected systems and unifies the customer experience across all channels including email, chat, social and phone. 

Founded in 2015, Dixa is born global and have customers in 19 countries including Interflora, Bosch, Aller and One.com. Dixa has rocketed from new entrant to the #1 ranked SaaS Contact Center platform in just over 1 year. 

What are we looking for?

We are looking for profiles with the specific qualities listed below, however we understand that you probably won't naturally have all these specific skills from the start. As a talented profile, we expect you to learn quickly.

You speak technology fluently

It's almost a no-brainer, but any Sales Executive selling Dixa software must be comfortable with both using and discussing technology. Normally, you would probably be able to get away with only understanding the product well, but this won't fly in our industry: You have to understand Dixa's technical specs as well as how the product fits in with and complements other technology in a business' software stack. You will be selling to a highly technical market and have to pay attention to not just their industry, but general technology trends and developments. You need to be technologically fluent, able to easily understand new technology and learn to use it quickly.

You understand the true value of Dixa

Most companies and decision makers believe they're managing just fine with their current solutions and processes and have no need to upgrade to SaaS software or make any changes in their current customer service platform(s). Prospects often don't have the budget or see a pressing need to change the status quo—that's where you come in.

As a great Dixa Sales Executive, you can convince prospects of the true value of our product and how it will revolutionize the business from within. You can easily prove the true ROI of Dixa and convince prospects that they're losing out on a huge opportunity if they don't buy. We know that a strong value proposition is the key to SaaS success. As a top Dixa Sales Executive, you will know exactly how to position and pitch the product to achieve maximum impact.

You understand the ideal customer profile

We know from experience that we are hurting our business if we close a deal with the wrong type of customer. You have probably tried to sell a product to a customer who isn't exactly the right fit in order to hit your budget for the month, but that won´t work here. 

As a Dixa Sales Executive, you know to look for specific characteristics when talking to a new sales prospect — including size, industry and technology stack. If a prospect isn't quite the right fit for the business, you should be completely comfortable disqualifying the prospect and shutting down the sales process before it goes too far. 

You value customer success & create strong connections

In some industries it's not a big deal if you over-promise a product's capabilities to a prospect in order to close the deal. It's completely different in SaaS! If we don't deliver what you have promised, the customer is likely to churn rapidly and will indeed hurt our overall reputation. By being honest with prospects, you will ensure that prospects become happy customers who will stick around and be open to upselling in the future. 

As a Dixa Sales Executive, you will close deals without ever meeting prospects in person or shaking their hand. This means that you should be able to build strong interpersonal relationships through email, phone calls and maybe a video chat or two.

You should have great written and spoken communication skills and understand the challenges of inside sales thoroughly. You should be able to engage prospects through email and phone almost as well as traditional reps can close deals in person. 

Value based selling

When we are giving a discount, it's not really a one-time discount, it's a recurring discount that cuts into our profits every month. Because of this, you should always have an eye on the bottom line. You should always focus on the value of Dixa, not on the price, and always steer prospects away from numbers-based negotiation.

Why Dixa 

At Dixa we are on a mission to solve customer service chaos. We want to create a world in which every customer and customer service employee feels appreciated. We live by this philosophy everyday ourselves and embed this in all we do including our people and therefore invest in all aspects on your career:

• Competitive compensation and benefits

• Attractive pension plan including health and life insurance

• Strong management team with diverse experiences

• International office representing over 9 nationalities

• Copenhagen is a fantastic city, capital of the happiest people in the world (Denmark)

• Our HQ is at the center of the tech and start-up arena of Copenhagen

• Minutes away from to the city center, waterfront, great restaurants and the Metro

Interested?

Get in touch with me on https://www.linkedin.com/in/mayntzhusen/ and tell me exactly why we need YOU on board. 

I am really looking forward to hearing from you.

All the best

Anders Mayntzhusen, CCO @ Dixa