Subscription business is all about the lifetime connection with your customers. At Upodi our clients also have a subscription. A subscription to the Upodi platform. We are looking for a talent technical supporter, who can help grow the success of our clients. Our Customer Success Managers are responsible for developing customer relationships that promote retention and loyalty.

Fluent Danish and English application is required.

Requirements (1 to 5 where 5 is professional)

• Technical skills - 5
• Project management - 2
• Issue Resolution - 3
• Client facing experience - 2

Get to know the role

We are looking for a customer centric personal who loves to solve technical problems, develop small scripts and support the customer to the best extend. A person who is is excited to make an impact of our clients. If you join our team, you will be working on some of the most interesting and challenging setup in a modern internet based company. 

The culture is that the best idea always wins – regardless of where the idea come from. 

With your smiling skills, you will help customers realize the value of Upodi, including: 

• Fulfill onboarding of customers in joint venture with our sales- and tech team. 
• Maintain the deployment roadmap (Upodi Customer Success PlanTM) per customer. And move customers along this roadmap. 
  
• Provide technical and product support. 
  
• Extract feature demands and requirements, and report these back to our DevOps team.
• Maintain and solve support ticket requests and be the active support channel of a client.

Technical skills

• Light coding experience: Javascript, HTML required, .NET/C# preferred.
• Internet based API/REST & integration.
• Experience with SQL and Microsoft SQL Management Studio.
• Microsoft Azure experience - not a requirement.
• Knowledge of Zapier and/or IFTTT preferred.