Renthia was founded 2015 and since then we have strived for a safer subleasing market. Highlighting our belief in simplicity, we like to push the fact that it all starts with one simple click. Renthia’s vision is simplicity and safety on the subleasing market. That’s why we offer a safe, fast and easy service where we are connecting property developers, landlords and tenants all while assuring high quality.

At Renthia, providing amazing support that establishes a trust for our landlords and tenants. We invest in it and believe in providing the highest quality service executed in the most compelling and efficient way. Customer Support Manager is all about helping and supporting both current and potential landlords and tenants. We help people resolve their issues and turn unhappy users into our most passionate evangelists.

The Job:

We are seeking an attentive, personable, highly-organized Customer Support Manager to support the team in Stockholm as we continue to grow. This is a full-time opportunity working with an amazing operations team on the daily functions that are at the core of Renthia.

• Deliver high-quality service across multiple support platforms (email/ chat/ phone).
• Identify and assess customers needs to achieve satisfaction.
• Coordinating office activities and operations to secure efficiency and compliance with company policies.
• Approve and help customers in the Back office system.
• Assist colleagues whenever necessary.
• Generate and analyse customer survey.

What do we expect from you:

• Incredible empathy and understanding of both landlords and tenants. You will be an excellent advocate.
• Ability to multi-task, prioritize, and manage time effectively.
• Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks.
• Natural curiosity. You love learning how things work and you're always looking for creative solutions. You enjoy testing different support strategies and tracking the results.
• Passion. You love Renthia. You are driven by helping others and being on the front-lines of a highly visible, fast-growing brand.
• Passion for helping others and creating support experiences that exceed users' expectations.
• Able to write and communicate in Swedish and English.
• Good knowledge in Office 365, tex. Microsoft Excel and Power Point.
• Experience of digital management tools and other business systems.
• Meritorious: Adobe Photoshop