Cobiro and the the Customer Success Team are growing fast and we are searching for new full-time Customer Success Advisors. In this position, you will help Cobiro's customers to manage and optimize their online advertising with Google AdWords. You will be joining a fast growing, highly professional and engaged team.

What is Cobiro? 

Cobiro enables any business to setup and automate Google Advertisement without prior experience and with minimal configuration. We're on a mission to make search engine marketing accessible to small and medium sized businesses. And unlike the industry standard - it is completely free to use.

You will be joining a team of 6 other talented Customer Success Advisors, who are curious about new technologies, natural problem solvers and independent proactive thinkers.

The responsibilities include:  

• Assist customers during all stages of their customer journey and ensure success in all of their touchpoints, either by email or via our live chat.
• Investigate the incidents reported by customers and adopt a solution-oriented approach to them.
• Monitor customer satisfaction and gather their feedback. Translate feedback into actions to be taken by the Customer Success and/or other teams.
• Identify customer patterns and apply Business Intelligence for an effective decision-making process.
• Be on the lookout for processes and manual tasks that can be optimized or automated.
• Support the Customer Intelligence Manager by researching and analysing customer, business and market data and intelligence.

The job presents a unique opportunity to work for a well-funded startup with a dynamic organisation mixing many different cultures and levels of seniority. We collect great individuals, with big ideas and small egos. We’re ambitious, we work hard, and we never forget to celebrate our accomplishments. 

The perfect Candidate for this position has:

• Customer-first mindset and preferably experience in a service-oriented organization.
• Content creation and article writing skills (photo/video production skills a plus but not a requirement).
• Qualitative and quantitative data research, collection and analysis skills (previous experience a plus but not a requirement).
• Excellent oral and written communication skills in English.
• Very high personal initiative and the ability to run and lead projects without too much supervision.
• Problem solving skills.
• An open-mind towards flexible working hours. Our world-wide service means that we might need to work some evenings or weekends. (With corresponding planning).
• Proactiveness, positivism and enthusiasm about joining a young, dynamic company. 

Cobiro offers you;  

• An attractive compensation package.
• A certification in Google AdWords.
• A team of passionate, skilled and experienced colleagues.
• Development opportunities in a fast moving environment.
• The gear and food you need.
• Frequent social company activities.
• Great working location at Esplanaden, Central Copenhagen.

Submit your CV and Application today. Interviews will be conducted in English during the last week of May and first week of June. With a start date of July 1st.