Sales Support (Copenhagen)

Reform Copenhagen Full-time
Salary Competitive

Reform is on a mission to revolutionize the kitchen industry, offering great designs from some of the best designers and architects in the world. As sales support you are in direct touch with our customers selling kitchens and supporting them all along the order process. You are required to give them an amazing experience in our showroom or guide them through our portfolio of products via e-mail and phone.


The ideal candidate:

You love sales, know that customers come first and as such you are service-minded in your approach with customers and you have an urge to provide the best customer service in Denmark. You like to take initiative and have an eye for improving sales processes and if you see an issue, you ask questions and show curiosity to make sure it is solved quickly - so we all stay on top of our game.

We expect you to have experience from previous customer facing roles and that you are experienced with e-mail support, phone support and face-to-face customer meetings, as this will be your main tasks and in general also like technology and how it can improve sales flows.  

You naturally build a good and personal relation, so customers feel approached openly and feel safe in the buying process, and you take part in inspiring customers in the planning process and help them achieve a great solution for their home! 

You have :

  • Full fluency in Danish and English (Absolute must)
  • An interest in Nordic design and furniture
  • Service-minded heart and love to make people happy
  • A cool and organised head in busy times
  • A desire to contribute and take initiative
  • Attention to detail and a structured mindset
  • Professional sales experience would be lovely, however it’s not a must
  • Experience from the kitchen industry is a major plus


About the job

Our showroom is open for customers Monday to Friday from 10-18, and your working hours will either be 8-16 or 10-18 on weekdays and one Saturday pr. month from 10-14. It’s your responsibility to welcome all customers, whether you reach them by phone, chat, e-mail or face-to-face. You take them through the whole sales process; from first touch point to sending a quote to closing a sale.

Your everyday work tools include Excel, Podio, HelpScout and Intercom so if you have experience in either of those that’s a plus. If not, we’ll teach you everything you’d need to know.   

We offer:

  • a job in an innovative and entrepreneurial company where you will get lots of responsibility
  • being a part of a fast growing company that plans to be a major international player within the next couple of years
  • an open and creative work culture
  • a good, steady salary
  • freedom for ownership and initiatives
  • Friday bars, free coffee, lunch deals and soft drinks

Perks and benefits

This job comes with several perks and benefits

See all 7 benefits

Working at
Reform

See company profile
Reform creates custom-designed furniture of good quality and reasonable prices. Offering both entire kitchen solutions as well as parts and products fitting the designs from Ikea, the fundamental desire of Reform is to improve the look and feel of kitchens and to rethink the entire, slightly old-fashioned kitchen business.   By creating a new kitchen concept and providing an online shopping platform the business is made to be scalable. One modus operandi is where Ikea gives advice on the fundamental kitchen composition and Reform then offers the specific products. When you decide you want a customized Reform kitchen or Reform cabinet doors, you send your desired design to Reform - and in less than a month it will be delivered. The philosophy of Reform is to create a fun and exciting atmosphere for every employee. We want motivated people who want their job to be a big part of their life; you spend so much of your lifetime working, so we do what we can to create the best possible framework. Our company structure is flat with a lot of freedom for employees to create their own terms and workflow. We actually call ourselves a family and have both regular and Christmas lunches and enjoy going out for a beer. We often go outside of the office for our lunches as well as for other activities, such as going for Swedish meatballs at Ikea, playing a basketball match or do business meetings on weekend trips abroad.

Read more about Reform

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