Founded in 2015, Practio is a fast growing technology company on a mission to build digital health solutions that give consumers better access to quality healthcare services. We are looking to step up our customer support efforts with a Customer Support Lead that will help our rapidly growing base of both professional and consumer customers, as well as build out our future customer support team.

From our office in Copenhagen, you will be working closely with energetic colleagues characterised by humor, a great sense of responsibility and dedication across the organisation. You will build and lead our customer support team, providing exceptional support to both our pharmacy partners and our users.

The position is full time. Reporting directly to the management team you will be working closely with colleagues across our team, including product management, business development and finance.

What we believe it takes for a great match

Your gender identity; who you love; your nationality; and what you believe in (or not) is of no importance to whether you can make a great member of our team. In other words, we care little about where you come from but take a lot of interest in where you want to go.

In particular, we would like to hear from you if:

• You have an incredibly positive personality with a strong passion for helping others and solving problems.
• You assume responsibility in everything you do, and you don’t hesitate to roll up your sleeves to get the job done.
• You are very well organised, which helps you comfortably navigate a fast-paced environment with a constantly evolving list of to-do’s.
• You have a strong flair for IT, and are comfortable using various digital tools. It's a benefit if you're experienced user of Intercom support tools, and have experience providing basic IT support via phone or email.
• You are flawless in written and spoken Danish, and are comfortable with English for daily, internal communications.

If you would like to explore this position with Practio further please apply below or send your motivational letter, personal resume and any supporting material you deem relevant no later than October 15, 2017, to recruitment@practio.com, marked ”Customer Support Lead” in the subject headline.