Do you love helping customers achieve their goals? Are you super motivated, proactive in your approach and a people person? If you answered YES to the above, please read on...

We have one boss, our customer!

Our goal is to have the happiest customers in the world! Customers are the beating heart of our business. For us, Customer Success is more than a part of the company, it’s an entire mindset. Everything we do at Bannerflow, regardless of position, is for the customer. That’s why customer experience is so important to us.

As a Customer Success Manager, your ultimate goal is to make sure that your customers reach their goals within digital advertising, through using the Bannerflow platform.

You will own the overall relationship with your assigned customers, from getting them successfully onboarded, to helping them develop more sophisticated advertising. You will work proactively to help them grow, and create remarkable campaigns.

As their first point of contact you will be close to both decision makers and designers. Acting as their trusted advisor and pushing the boundaries of the customer’s mindset. Internally you will be their advocate, supplying valuable feedback and knowledge, which will be used to improve the Bannerflow product.

Who you are:

To land this gig you must be humble, engaging and you’re a rock star when it comes to building strong relations with people. You believe that it’s all about listening and understanding – for you, every customer has a unique situation. At the same time, you’re driven and proactive in the way you think and act.

You are always one step ahead of things and are often proposing the next natural step for a customer (before they are even imagining it!).

You are a true team player and understand that strength comes from making the most of smart colleagues. You want to learn every day and develop your skills, as well as share your knowledge and experiences with others.

This is for you if:

• You genuinely are passionate about customer success!
  
• You have experience in Customer Success, Account Management or similar. 3+ years.
• You have experience in contract negotiation
• You are fluent in English, oral and written
• You have great presentation skills
• Openness and cooperation come very naturally to you.
• You enjoy turning problems into opportunities.
• You get shit done.
• You don’t wait for the answer, you seek it for yourself.
• You want to be part of making Bannerflow the best place to work in the world.

Additional positives:

• Experience in digital marketing
• Previous experience of a SaaS company
• Familiarity working in a fast growing company

This is not for you if:

• You get overwhelmed with a lot of stuff going on.
  
• You don’t like to take initiative to solve problems and overcome challenges.
• You’re not willing to do your best in everything you do.
• You’re afraid to make mistakes.

Interested?

If what you’ve read so far sounds awesome and if you’re serious about this, here’s what to do next.

Help us get to know you by submitting your CV, cover letter and/or any other information you see fit in order to present who you are. You also need to show you have a little something extra!

There’s a pretty extensive hiring process for this position. If successful, you’ll be meeting quite a few from us and we’ll be asking a lot of tough questions. However, our recruitment process is designed to be a two-way conversation. We want to get to know you and we also want you to get a first-hand insight into what it will be like to join Bannerflow.

We’re super excited about receiving your application and hope to talk soon.