JOIN THE PARTY AT SOUNDBOKS, A SKYROCKETING, FRESH AND THRILLING STARTUP. SOUNDBOKS develops and sells the loudest battery-powered speaker in the world. With the SOUNDBOKS, anyone can start a party anywhere. Founded only two years ago, SOUNDBOKS got the party started the minute it was launched. In March last year we set records for the most successful Danish Kickstarter campaign of all time. We are a young team ready to take on the challenge of becoming the number 1 brand for outdoor audio.

POSITION: CUSTOMER SUCCESS ASSISTANT

LOCATION: COPENHAGEN (city center)

START: SEPTEMBER

JOB TYPE: FULL TIME/PART TIME INTERNSHIP (PAID)

DURATION: PREFERABLE 4 MONTHS OR MORE

The job will be primarily in the Customer Service department, but there will also be a possibility to be involved in tasks from other departments like: logistics, production, development, events, festivals, marketing etc.

ABOUT YOU:

• Customer orientation and ability to adapt/respond to different types of characters
• Motivated to contribute in a growing and fast-paced environment
• You have excellent communication skills in English and German, any other European languages are a plus.

DESIRABLE SKILLS:

Experience with Zendesk and/or Office is/are a plus.

RESPONSIBILITIES:

• Effectively managing customer requests through email and phone
• Proactively identifying opportunities to increase client satisfaction
• Evaluating and analyzing recurring customer issues
• Working as a part of the team to ensure all service level agreements are maintained and department objectives are achieved
• Providing information about products and services
• Recommending potential products or services to management by collecting customer information and analyzing customer needs

WHAT WE OFFER:

• Personal training to master your tasks
• A close working relationship with your colleagues and supervisor to increase your knowledge, and show your skills and value to the company
• Free lunch and snacks
• A fun and varied experience in one of the coolest startups in Copenhagen
• Awesome Friday bar with free drinks 
• A compensation of up to DKK 3000 per month
• Working in a great team of young and multicultural people
• Room for personal growth within the team and a chance to contribute your ideas to the company’s growth