We're looking for two International Support Specialists to join our team to provide support for the users of the Provet Cloud veterinary practice management system. Provet Cloud is an industry-leading cloud-based practice management solution used by veterinarians all over the Europe, which is currently rapidly expanding in the European market.

Support for the users of the Provet Cloud system is being provided mostly with various remote tools from our office in Espoo, Finland. Communication will be written & oral, so the chosen persons are required to be fluent, native or close to native speakers of English and preferably a few other languages. Part of the work of the Support specialists is also to develop & extend the on-line documentation for the Provet Cloud system based on the needs of our users. Work also includes face-to-face on-line training & demonstrations to support our digital sales strategy.

The Support Specialists will work at the same physical location in Espoo as our developers and most of the other Provet Cloud team members. The developer team will be providing second tier support for more in-depth technical support. Suitable applicants also have strong interest to support & develop digital business-to-business service model. Persons chosen to the job will also participate to our digital sales process in addition to the support processes. 

Further questions about the position: HR Specialist Tuija Rekola, tuija.rekola@tpg.fi, +358 50 433 4639 

Apply at latest on on Sunday 11th of June 2017 by using the form at address https://finnish-net-solutions-oy.workable.com/jobs... 

REQUIREMENTS

• Good basic knowledge of IT support processes
• Suitable education (For example bachelors degree in IT or business related field or equivalent technical experience)
• Some experience of working in international customer service environment
• Good written and oral communication skills
• Language skills:
• English: Native/bi-lingual or full professional proficiency
• Finnish: at least limited conversational proficiency
• One of the following on professional proficiency level preferred: Swedish, Estonian
• Additional preferred languages: German, Hungarian, Norwegian, Danish, Spanish, French, Russian
• Strong interest to learn something new every day
• Ability to travel to industry events a few times a year
• Good interpersonal and team work skills
• Sales-oriented approach to promote new features of the system 

Additional valuable areas knowledge: support desk tools, Teamviewer & other remote tools, digital radiography (DICOM), veterinary medicine, webinars, social media, social selling, project management

BENEFITS

• Good working environment with a new office space
• Support from the colleagues consisting of highly skilled team of software development specialists
• Position in a a company having more than 15 years of history in growing business.
• Possibility to develop further in a growing company