We are just some people who think ideas are valuable and sharing them should be as easy as slicing bread. Our web and mobile app let teams of all sizes quickly collect, organize and work with ideas.

Are you ready to engage with customers, build trust, demand satisfaction, win hearts and drives success? Would you like to become part of a young and ambitious IT-startup in constant growth? Then strap in and read on! Ideanote offers a 3-6 months internship with our brand new Customer Success team. 

You…

• are a proactive, positive, assertive, persistent self-starter with a passion for continually improving the processes around you
• see the bigger picture and can finish tasks and create results
• have the ability to analyze customer usage data and develop recommendations based on data insights
• have the ability to work in a team-based, collaborative environment
• have a high verbal and written proficiency in Danish and English
• are fairly well-versed in tech and the use of digital tools; experience with Intercom or PowerBI is a plus
• have experience from a relevant field; any UX or customer journey experience is a plus 

About the position

As our customer base grows, so does the overall interest in our product. As Customer Success Intern, it’s your sacred duty to ensure users are provided with technical support at all reasonable hours, and that newcomers are provided with the knowledge necessary to fully engage with Ideanote within their organization.

You will...

• partake in developing strong customer relationships
• promote retention through loyalty, trust, and satisfaction
• engage with new users to ensure they reap the many benefits of using our product 
• assist us in gaining further insight into the life cycle of our customers
• help create a strong product roadmap based on customer feedback, and in collaboration with sales, marketing, and developers

What we offer

• Very flexible working hours
• A work environment with free lunch, snacks, coffee, etc.
• A great bunch of passionate startup professionals
• An opportunity to become part of a growing startup

How to apply

We are looking to fill this position as soon as possible but willing to wait for the right candidate. Send your resumé and application to morten@ideanote.io. If you have any questions, don’t hesitate to contact our Customer Success Manager, Morten Toft.