MATE BIKE International is a A SKYROCKETING, COOL & VIBRANT start-up on a mission to start the ebike revolution and get the world to ride more bikes. We have been running the most successful crowdfunding campaign in Denmark and we are now heading into the next face of securing the success of the campaign making sure the backer and customer journey is excellent.

Are you interested in getting experience with crowdfunding and customer success then we are looking for you!

ABOUT YOU:

• Structured, logic mindset, quick to understand things and get things done
• Social, friendly personality, good with people and with written communication
• Determined to make a difference 
• Productive and proactive when needed
• Excellent English is a must
• Social-media and web savvy - can pick up use of new tools easily and multitask online on web and mobile
• Oversee communications on various channels
• Experience with Zendesk is a + but not a requirement
• A good teammate
• A sales-focused mindset who is good at seeing opportunities
• Ability to manage your time

RESPONSIBILITIES:

• Effectively managing backers and customer requests through our Zendesk support center
• Evaluate and analyze recurring inquiries and issues to optimise responses
• Provide information about MATE products and services in a consistent and professional way

WORKING WITH MATE:

We are still looking for the perfect office space. In the meantime we usually meet in various places and work from home and meet online on Slack.

We expect you to be able to work with your own laptop and smartphone and be available outside of standard working hours (evenings, weekends).

We shall guide and train you along the way but we expect you to take the ball and run with it quickly.

Expect to get busy but in a fun way!

We offer a fantastic learning experience with Denmark’s biggest crowdfunding project, with room to grow and share input and ideas

Compensation: to be discussed after the first month.