Customer Service Agent - Fluent in Swedish

Salary Competitive

You are curious, and want to learn how it is to be part of a startup, and challenge yourself in an industry which in many ways is old fashioned - shipping. Transporteca has developed the first Expedia for shipping - an online market place where freight forwarders meet transportation buyers. We are looking for a colleague, who would like to join the team and help customers find the right services on the portal and booking online. Transporteca is a serious disrupter - do you want to join?


About us

You have probably already tried one of the many online portals for booking airline tickets or hotels - and found it much easier than negotiating with airlines and hotels directly. We have built a similar portal, but for international shipping of goods. Check it out on www.transporteca.com, and you will quickly know what we are talking about.


Today, it is not easy for smaller businesses to find a good shipping solution, when they need international transportation. In addition, many experience that they pay too much for the service they receive. Transporteca solves this, by making it easy for freight forwarders to sell their services online, with online instant pricing and schedules.


About you

You are first and foremost interested in learning. If you are ready to jump in the deep end, we believe Transporteca could be the right place for you. We are here to help you succeed, but in a startup, often, the rules of engagement are not predetermined - so with this role comes a large responsibility.


Good communication in Swedish is a prerequisite, both written and on the phone. Don't worry about the technical terms, you will learn them in no time. You are interested in learning how to bridge the gap between freight forwarders and SMEs, in an industry with a massive potential for improving processes and communication - using technology.


The job

There are many different tasks in a startup, and you are expected to be ready to set the boundaries for your role, and help where needed. That being said, the core will include:


  • Follow up on customer requests - using our proprietary IT tools
  • Phone support for customers booking transportation online
  • Support freight forwarders in maintaining their services online
  • Identification of new business development opportunities


We hope this triggers your interest - and look much forward to speaking with you!

Perks and benefits

This job comes with several perks and benefits

Working at
Transporteca

Transporteca is an online marketplace for international shipping of goods. Freight forwarders use the portal to offer their transportation services, which enables buyers to compare relevant services and to book online. Transporteca also handles pricing, sales, financial flow and document flow.Buying and selling shipping services has never been easier.

Read more about Transporteca

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