Future Closets is currently searching for a person to work part-time and help resolve technical issues operations or customers may face.

We are a startup and we develop most of our tools. Our small team keeps on delivering new features for the app and our software. That's why we need a first-line to deal with bugs and explain improvements to the teams, especially to customer service.

As technical support, you will interact with the product development team, operational teams, and the customer support team on a daily basis. You will be responsible for first-line support in any issue involving the Hackyourcloset.com app or our own software and systems. 

This may evolve towards a position as a junior developer.

Responsibilities:

• Providing help and answers to the customers' technical issues through the identification of the problem itself, research on answers, and subsequent provision of guidance

• Support employees in using fully the software

• Evaluation of the systems' problems to recommend enhancements

Requirements:

• Graduated or currently studying in IT or other related technical fields

• Knowledge of Javascript, React

• Knowledge of Firestore or another NoSQL database is a plus

• High customer and service orientation

• Well developed communication and analytical skills

• Good problem-solving skills and focus on quality