Sellforte is a team of 20+ exceptionally smart and talented people. We are a unique combination of data scientists (e.g. PhDs in quantum physics), ex top tier management consultants with deep understanding of customers' business and problems, and software developers who kick ass. We provide an AI SaaS solution for marketers to measure and optimize all of their marketing activities. We are not a company that only shows cool marketing metrics or fancy dashboards – we deliver real impact.

We have grown extremely fast, even in 2020, and we have an ambitious plan to continue doing so. For this journey, we are looking for a talented, data-driven person who helps in delivering impact to our customers through our AI SaaS solution.

As a Customer Success Specialist, you will

• Support Sellforte SaaS onboarding projects and customer success, working closely with Customer Success Manager, Sellforte data scientists, and customer’s specialists (marketing, merchandising, supply chain)

• Track onboarding projects’ progress and task lists

• Ensure all the data needed for successful implementation is received (e.g., all online media accounts are included)

• Communicate proactively with customer’s stakeholders

• Produce materials for ongoing status updates

• Support determination of Sellforte SaaS tool’s impact on customer’s business

• Contribute process development

Your skill set and experience

• Interest in start-ups, analytics, technology, and customer success

• Preferably some experience in marketing planning (e.g., media-mix planning, digital media), marketing consulting, or marketing analytics

• Consistent way of working: it's easy for you to manage and control complex entities

• Analytical mindset

• Hands-on skills with MS PowerPoint, Excel, and preferably some online media platforms, e.g., Facebook Business Manager, Google Ads, DV360

• Proactive, result-driven, and hands-on attitude towards work

• BSc or MSc Degree in Industrial Engineering and Management, Systems Sciences, Information Management, Economics, Marketing, Finance or similar field

• Fluency in English and Finnish, German skills appreciated

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!