Shape the world’s fastest growing online platform for shipping containers!

BOXHUB is an e-commerce and logistics startup, on a mission to revolutionise the way shipping containers are traded, transported, and used. By leveraging tech infrastructure and automation, we make the entire experience faster, cheaper, and more transparent for our customers.

Shipping containers are becoming the most sustainable and cheapest solution for many building and storage projects, with the container homes market alone projected to grow to USD 73BN per year. We believe by giving more customers better access to containers for alternative use cases, while improving the inherently broken supply chain, we can have huge positive impact on affordable housing and save thousands of tons of CO2 per year.

Join us as ‘Container Quality Control Manager’ and become our expert on all technical shipping container questions! In this part-time & remote position you will utilize your vast experience in the shipping container industry to ensure we can avoid quality issues - and if they should arise - fix them to guarantee 100% customer satisfaction.

Your Mission:

• Respond to technical customer service inquiries

• Define container quality and repair guidelines

• Be the in-house expert on technical container specifications

• Review customer quality complaints and recommend solutions

• Develop and manage a network of 3rd party service providers across North America

• Support forming a network of container inspectors (CSC surveys)

• Update customer maintenance guidelines

• Improve condition & quality guarantee terms

• Collaborate in negotiating container depot SLA’s

Required Skills:

• Minimum 6 years of container repair & maintenance experience

• Motivated by applying vast knowledge in a fast growing startup environment

• Strong network of repair & maintenance partners

• Digital mindset and understanding of how the industry can be improved with technology

• Great team player who helps out when needed

• High attention to detail and ability to juggle multiple tasks and conflicting deadlines at once

• Incredibly autonomous, driven, self-motivated, and strong problem solving skills

Why BOXHUB?

• Fantastic opportunity to help build and grow with a company at an early stage

• Work on something meaningful, with the ability to revolutionise an entire industry

• Flexible working hours and working from home half of the time

• Be a decision maker, with huge responsibility and freedom to operate

• Make a difference by contributing to impactful causes, like conserving the environment by reducing CO2 emissions or advancing affordable housing

• Join a multicultural team that has built successful startups around the world

• Flat hierarchy that is based on open feedback, trust, collaboration, and constructive criticism

Location: Remote

Time Requirement: 20 hours per week

Salary:

Competitive salary depending on experience

Participation in bonus scheme

Start Date: ASAP

At BOXHUB, we believe diversity and representation are key to creating not only an exciting product but also an amazing customer and employee experience. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.