About Clerk.io: Clerk.io is one of Copenhagen’s fastest growing tech companies alongside 45+ passionate employees. We’re the world’s #1 rated e-commerce personalization platform. Clerk.io is a SaaS (Software as a Service) platform for e-commerce stores to personalize the customer experience across site search, product recommendations, emails, social media & ads.

About the role as: Italian Tech Assistant

As a Tech Assistant you are responsible for the technical process of demonstrating the value of Clerk.io using the customer’s own data from a variety of e-commerce platforms in collaboration with our salesteam.

One of our biggest markets is the Italian market. For that reason we are looking for someone who is fluent, similar to native, in Italian and fluent in English. Both languages need to be fluent in oral and written.  

About you: 

• Ideal candidate would come from a tech customer support position, or in another customer-service role - you gotta love tech, e-commerce and understand that this is the future!

• We will provide you with the needed training, but as a person you are problem-solving by nature, with an engaged, self-motivated and can-do attitude

• Understanding and highly interested in implementing technical solutions with internet technologies

• Always smiling and helpfull towards customers and colleagues

• Excellent verbal and written communication skills in both english and Italian - this is essential about you - besides being nice of course  😉

• When can you start? No later than the 1st of February 2021. Ideal candidate can start the 4th of January 2021 - but that is on our wishlist for Santa 🎅

About the job - your responsibilities:

• Install Clerk.io apps on the customers’ ecommerce platform.

• Own the technical process preparing and syncing data from the prospects WebShop and making the live demo WebShop ready.

• Provide assistance for customers, when they install Clerk.io app or plugins on their e-commerce platform.

• Work closely with the Sales teams to make sure webshops are ready for demo and align with prospects on next steps

• Secure feedback to the Product team, if anything in the synchronisation processes can be optimised on any of the e-commerce platforms

We Offer:

• Salary? ✅

• Amazing team of talented, committed, and goal-oriented colleagues? ✅

• Company events like Friday bars, Summer and Christmas parties & team trips? ✅

• All the soda, coffee, fruit, and snacks your heart desires (be careful)? ✅

• Do you have 5-star lunch buffet? ✅

Process:

1. Apply for the position with your CV and a 1 minute "why me" video. NOTE: please start with 1 minutes English presentation and then the same presentation - just in Italian 😉 

2. Preliminary phone interview with our Talent Acquisition Manager

3. Onsite interview with a basic skills test 

4. Nerve wrecking waiting game… 

5. Hopefully a congratulations on the job