As a Customer Onboarding Specialist at Clerk.io you are responsible for successfully onboarding all customers who have signed a contract, customers in trial, and re-onboarding of customers that buy additional products. You will be responsible for the onboarding process and securing all new customers gets the best experience with Clerk.io. You will be responsible for the onboarding journey, making sure the customers are satisfied and use our product to its full value.

Your role as Customer Onboarding Specialist! 

We are looking for a BAD-ASS Customer Onboarding Specialist, English native speaker for our UK market. You could also be Danish with English language skills similar to native. 

As a Customer Onboarding Specialist at Clerk.io you are responsible for successfully onboarding all customers who have signed a contract, customers in trial, and re-onboarding of customers that buy additional products. You will be responsible for the onboarding process and securing all new customers gets the best experience with Clerk.io. You will be responsible for the onboarding journey, making sure the customers are satisfied and use our product to its full value.

About the job and your responsibilities:

• Develop/code technology solutions to customers for integrations, product extension and enhancements

• Facilitate technical discussions in the onboarding process for new customers

• Determine the scope and resources of the onboarding process to successfully complete

• Install, configure and troubleshoot Clerk.io products in production, test and development environments

• Conduct onboarding proof-of-concept and help customers envision final solution

• Work side by side with the customer to understand and meet their needs

• Identify and document gaps between requirements and IT capabilities 

• Drive onboarding improvements with Head of Onboarding

• Interact with stakeholders at all levels -both internally and externally

Qualifications and personal skills: 

• Ideal candidate would have a background in software development and SaaS, in a customer-facing role

• Experience working directly with customers to understand business needs and applying technology solutions to those requirements

• Experience developing technical solutions with internet technologies including HTML, CSS and Javascript.

• It is essential that you have experience with coding eg. with Python and PHP 

• Presentation skills and ability to adapt to the audience

• Inherent and proven problem-solving nature, with an engaged, self-motivated, can-do attitude

• Excellent verbal and written communication skills 

We Offer:

• Salary? ✅

• Amazing team of talented, committed, and goal-oriented colleagues? ✅

• Company events like Friday bars, Summer and Christmas parties & team trips? ✅

• All the soda, coffee, fruit, and snacks your heart desires (be careful)? ✅

• Do you have 5-star lunch buffet? ✅

Interview and Salary

• Apply for the position with your CV and a brief "Why Me" letter

• Preliminary phone interview with our Talent Acquisition Manager

• Interview with a technical case and presentation

• Meet'n'greet with Hiring Manager

• Successful? A warm welcome aboard Clerk.io

When can you start? No later than the 1st of March 2021. Ideal candidate can start the 1st of February 2021 - but that is on our wishlist for Santa 🎅

About Clerk.io: 

We are the world’s #1 rated e-commerce personalization platform. Clerk.io is one of Copenhagen’s fastest growing tech companies alongside 45+ passionate employees. Clerk.io is a SaaS (Software as a Service) platform for e-commerce stores to personalize the customer experience across site search, product recommendations, emails, social media & ads.