Hej! Hvis du før har fået at vide, at du smiler gennem telefonen og forstår at bruge det som dit vigtigste våben i din mission for at sikre fantastiske kundeoplevelser - så er det dig vi leder efter. And by now, you should know that we are looking for a Danish speaking colleague!

At Proper, Customer Success is a core part of our business and product. While the recurring tasks are automated, we value human conversations and have a skilled Customer Success team standing behind all our customers. It’s the key to our success.

Proper is more than efficient property management. Proper is a seal of quality, safety and reliability. Our service is a lean and automated process for landlords and tenants – providing transparency and trust in the rental market. We want the renting experience to be favourable, there are no reasons for it to be a complex and difficult process to rent out, nor should the tenant not feel at home. We scaled more than 30% MOM for 18 months and received our Seed round early 2020. Now we’re preparing for our Series A to reach multiple countries and +100K tenancies!

About the role

As a part of our Customer Success team, you will oversee day-to-day operations and long term business relationships with our customers, the landlords, and their customers, the tenants.

You will be responsible for taking care of new and existing landlords and tenants who contact us for a variety of reasons - and your ultimate responsibility is to help them on their way, ensuring their questions are answered. Furthermore, you will be responsible for enabling our customers to fully adopt Proper in order to grow their business.

We are growing fast! And as we scale up, you will be looking after hundreds of landlords and thousands of tenants. This means that you constantly look for ways to ensure that our customers get the value they expect from Proper. Moreover, you are data-driven, think scalability in your work and can help us improve our communication; video guides, templates, FAQ, etc.

Your responsibilities and tasks

• Coach

  • Coach a team of Customer Success Specialists who will own the onboarding and nurturing of our customers

  • Elevate team performance by coaching, planning, monitoring, and appraising results of each team member

  • Act as a trusted advisor for our customers and team, making sure all enquiries are researched and responded to in a professional and friendly manner

  • Constantly iterate on processes and contribute to our growth by creating new content, playbooks, and processes.

• Player

  • Ensure customer satisfaction (we have close to zero churn and want to keep it that way) and a positive business outcome for the customer and Proper

  • Be a Customer Success advocate internally, i.e. serve as the customer's voice and provide feedback to your colleagues in Product and Sales

  • Close additional revenue opportunities within our existing client base

  • Be an awesome Proper ambassador for all landlords and their tenants.

The ideal candidate

Your work is characterised by high quality, where your skills within service shows the added value you bring. The ideal candidate is also good at working at a high pace, and must have experience with customer contact over the phone.

Furthermore, it is fantastic if you can tick off the list below and you

• are native-level fluent in Danish - written as well as spoken

• see opportunities and solutions rather than problems: you’re a self-starter with an entrepreneurial mindset, that enjoys working in a constantly changing environment - we have not figured everything out yet, and need your help with this. 

• understand bookkeeping and auditing - think systems and structures

• get motivated by big ambitions and the opportunity to revolutionise the practices and “do as usual”-mentality in a traditional industry

• have a proven track record of mentoring or coaching individual contributors in a SaaS environment

• are highly structured and at the same time effective in your work - and keep calm in busy periods 

• make all customers feel important, and you go the extra mile in order to ensure a fantastic customer experience

• are a team player - we have no room for sharp elbows, politics, or egos in Proper

• have experience that can give you an advantage in the position; this could be from a tech start-up or scale-up, a SaaS company and the like

And as mentioned in the top of the page - you need to be fluent in speaking and writing Danish in order to serve and help our Danish customers.

What you’ll get

Join one of the fastest growing PropTech scaleups in Denmark, with an experienced team and backing from the three biggest VCs in Denmark. It is a job with responsibility, influence and opportunities to grow with the company as we go international.

In addition, we offer:

• Ownership through our warrant program

• Salary based on qualifications and results

• Office by the beautiful lakes in the center of Copenhagen

• Lunch in our café

• Extensive private health insurance

We're looking for people with passion, grit, and integrity. Not sure if you fit the description perfectly, but you are excited about the opportunity? Then go ahead and apply. We’re looking for people, not bullet points. Let your skills and passion stand out, and set you apart, especially if your career has taken some extraordinary twists and turns. We thrive on diverse viewpoints, and people who think rigorously, not being afraid to challenge assumptions. Join us.

Application process

The position is full time. We regularly invite applicants for an interview and look forward to receiving your application.