Fresh.Land is a fast-growing foodtech scale-up. We allow consumers to buy directly from farmers, bypassing up to 5 middlemen. We developed a pioneering and award-wining digital platform that shortens and digitizes the food supply chain. Now we are scaling our "straight from the farm" model to connect millions of farmers and consumers, directly. Fresh.Land received the prestigious Climate Solver Award by WWF (World Wildlife Foundation), as our model cuts carbon emissions by up to 88%.

Position

We are looking for a Head of Customer Success to lead and build our fast growing Customer Success department and processes. The position is fulltime based out of our office at Copenhagen harbourfront.

Profile

You are a driven and ambitious individual with strong leadership skills. You are a techsavvy problem solver, who are always on the lookout for ways to optimize the customer experience and processes to improve KPIs. You have a positive attitude and problem solving approach, when facing new challenges. You love the dynamics of a fast-pace startup environment.

Responsibilities

• Establish clear retention goals and process milestones for the team

• Optimize existing processes within the company and take lead on new Customer Success initiatives

• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

• Maintain a revenue base by managing subscription retention and renewal

• Assist in creating and maintaining knowledge portal for customer self-service and CRM

• Run smooth operations of our weekly order cycle and allocate resources to peak periods

• Reputation management on Trustpilot, Google and facebook

Qualifications Conditions

• Proficient in Danish

• Proven experience managing people in customer service or customer success

• Experience with software implementations for omnichannel customer service and CRM

• Enjoying the dynamics and pace in fast growing start-up environment

• Ability to establish milestones and keep all team members on task

• Experience analyzing and optimizing existing processes

• Tech savvy and curious to learn new and smarter tools

Conditions

• Schedule: Fulltime

• Start date: asap

• Compensation: Competitive

Fresh.Land is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.