Join a fast-growing tech startups in Denmark. It is a job with responsibility, influence, and opportunities to grow with the company as we go internationally. Salary based on qualifications and results Work is remote though we have a huge office located in Værløse. Lunch, coffe,e and snacks are included. We're looking for people with passion, grit, and integrity. Not sure if you fit the description perfectly, but you are excited about the opportunity? Then go ahead and apply.

Parent is the ultimate time-saving software solution for childcare facilities and pre-schools. It is an all-in-one, powerful application, and platform that simplifies childcare through its incredible features.

What we are looking for  :

We are looking for a skilled and dedicated Customer Success specialist  who understands the importance of awesome customer service and appreciates providing it. Become part of a team, which operates as the heart of the company managing day to day operations to build and maintain close relationships with our clients and ensure their full understanding and utilization of all the powerful features that Parent has to offer and to make sure their organizations and staff are well onboarded around our solution.

If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.

Job Responsibilities:

• Maintain and develop client satisfaction

• Act as trusted advisor, making sure all inquires are answered in professional and friendly manner.

• Use data collection and analysis to improve the customer experience by being an internal customer voice and provide solid feedback to keep improving our features in products and sales.

• Understand customer outcomes by communicating with customers, analyze customer requirements and needs

• Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support

• Understand our clients business requirements and help them map their requirements in Parent and utilize all the software's features 

• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base

• Promote referral program for existing and non-existing customers

• Monitor, track, and develop strategies to increase positive reviews & mitigate negative reviews 

• Manage promotional programs and customer feedback initiatives  

Job Requirements

• Previous customer support experience preferred

• Native Danish written and verbal communication skills

• Strong organizational skills

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Benefits:

• Chance to make a dent in the universe by being part of a fast moving Saas company .

• A fun and down to earth workplace with colleagues that make you want to come back after every weekend.

• Challenge and support for your development. We want you to become better every day.

We look forward to receiving your application!

We will hold ongoing interviews with candidates for the position.