Customer Support Representative

Salary Competitive

Superb is the proud creator of Guest Experience Management or GXM, an all-in-one platform for restaurants to be in control of their guest experience from every touchpoint the guest has with them. Our customers are the world's best restaurants which now count over 100 cities and 30 countries all over the world.


We are looking for a Customer Support Representative to join our team. Here are a few pre-requisites for the job:

1- Must be available to work flexibly, your work timings will differ from week to week, including weekend shifts every other week.

2- Fluency in English is a must, candidates with high scores in English tests such as IELTS, and TOEFL will be preferred.

3- Experience working in SaaS environment is preferred.

If you know your way around IT, and are able to provide excellent service with a smile, you just may be who we are looking for.

We would love to see your CV accompanied with a short video presentation of why you are the ideal person for the job. We look forward to your application!

Perks and benefits

This job comes with several perks and benefits

Working at
Superb

Superb is introducing Guest Experience Management: A new way of managing and building guest relationships based on data. Today restaurants must provide every guest with personal experience. But, the use of multiple systems that don’t speak together makes it impossible for restaurants to access the insights they need to identify regulars, manage guest relationships and make guests come back. Superb is the world’s #1 Guest Experience Management platform with all the tools to run a restaurant, while automatically collecting guest data to provide personal experiences, build guest relationships, maximise revenue and increase retention. Superb is empowering a worldwide community of leading restaurants in 100+ cities. #experiencematters.

Read more about Superb

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