Join a rising startup company, where you’ll have impact from day one! Are you Worksome’s Customer Success Manager for North America, onsite in New York City - and are you ready to join a fast growing Scandinavian startup disrupting the traditional labor market?

Join a rising startup company, where you’ll have impact from day one!

Are you Worksome’s Customer Success Manager in North America - and are you ready to join a fast growing Scandinavian startup disrupting the traditional labor market?

We’re looking for a passionate and experienced Customer Success Manager for our North American market, based in New York City, to expand our presence and accelerate our growth across US and Canada. At Worksome, we’re constantly growth-hacking our way to the stars. By bouncing ideas, sharing knowledge and using the newest technologies, we take a super ambitious approach to winning the market! If you share this attitude and want to pursue an exciting adventure, read on. 

As Customer Success Manager for our North American market you will be on the frontline of Worksome’s growth, working closely together with our clients to help them reach their goals with the help of our freelancers and contractors, positioning us as their preferred platform for freelance and contractor needs. As the business grows you’ll play a central role  in building and growing our Customer Success team  across North America.

About your responsibilities:

• Manage the onboarding process for key enterprise customers in North America

• Scale our marketplace of freelancers and companies in US and Canada, while ensuring the best experience 

• Collaborate with our Global Customer Success Team solving day to day tasks as well as defining customer success strategy that can scale globally

• Collaborate with our product team on continuously improving the product and platform

About you:

• 1-3 years of experience in customer success operations

• 1-3 years of experience in working with B2B SaaS products, preferably digital products related to HR, People Management or recruiting

• Motivated to solve never-before-seen problems and have a demonstrated ability to thrive in ambiguous, fast-moving environments

• Can balance attention to detail with swift execution - we need to do things quickly, and we need to do them well

• Interested in new business models, platform economy, exponential technologies

• A few fun facts, cool hobbies, geeky side projects, own blog or passions is a big plus 🙂

Importantly, we’d love you to have been part of a journey similar to ours. Maybe you have spent time in start-up environments, growing from a small founding team to bigger geographically-disparate teams.

If you’ve worked on a similar product, i.e. a web-based platform aimed at B2B clients, then we definitely want to talk to you!

If you have been engaged in your own project – successful or not – that is also a very valuable experience that we’d love to hear about.

We offer the chance to help shape the future of work, and for your ideas to genuinely impact the product as it develops and we roll out globally to new markets

About us:

In short, our platform matches any company with any specialist in no time – better, cheaper and faster than any traditional consulting or recruitment solutions in the market.

How do we do this? Well, unlike traditional recruitment businesses and freelancer platforms, we use technology and machine learning algorithms to help match, automate and shorten the process – so we can approach the market in an entirely new way. We thus transform how companies find, hire and manage their agile workforce; with a mission to radically transform and improve the way companies organise themselves around a super skilled and agile talentbase

We’re consistently growing double-digit every month and are on a global journey to transform work and bring the best of the freelance economy to companies and talents alike.

Set up in Denmark in 2017, we currently have teams in Copenhagen, London and New York and are rapidly expanding into new markets. You’ll be working closely with the global team to further grow Worksome and make sure that we have the best offering on the planet – with lots of help from your peers, our advisors and the wider community of skilled friends of Worksome.

Interested?

Please send us your CV and a short, precise application. We’re super excited to hear from you!