There is only one thing more important than our time. And that is what we spend it on! We are a 100% digital company. This means that the design of our digital processes is the key to our success. It is all about taking a 360 helicopter view of the company and figuring our where we can be more efficient and where we can automate things. You need to help us design these processes to the highest degree of efficiency from a business perspective.
Main goal:
Design a set of highly efficient and automated processes for our company operations
Context:
Our whole business revolves around delivering a predictable, consistent value providing a rather complex service. The way we achieve these predicable results for our clients is by having a series of our internal operations processes defined. By following these processes, we make sure that a complex project gets split into smaller, less complex pieces that are easy to manage and complete. Though designing processes like this might sound easy, it is not. Here is a short promo video: https://www.youtube.com/watch?v=NO1Kx2NcfIA
Position type:
We will start with a 3-month part-time internship. After those initial 3 months, if our cooperation is smooth and the results are good, we will offer a part-time paid position as Client Solutions Process Designer. In this position you will take care of both our internal processes and work on processes for our clients.
Job intro:
We are looking for a person who will be able to work with (re)designing these processes. Someone who will take an objective, non-bias view on our operations and come up with great optimization ideas. Often, the efficiency of the processes depends on the degree of automation. Therefore, you will also be including automation features in the process design. This is where your creativity can shine. This work will have great impact on how we deliver our services and value. The better these processes, the more we can grow.
Personal Qualities:
Driven by innovation and disruption
Out of the box creativity
Valuing time as the most important resource
Self-management and prioritization
Attention to detail
Value-adding mindset
Good and relaxed communication
Fascinated by technology and efficiency
Responsibilities
Analyzing the current company processes and their interdependencies
Analyzing where these processes are inefficient or can be improved
Redesigning existing processes for better efficiency
Designing new processes to handle new areas of the business
Documenting the process details and information flows
Qualifications (required):
BPM experience (studies or work)
Knowledge about different BPM frameworks
Theoretical understanding of following technical concepts (You should not be able to use them, but need to understand how they work in general)
Relational database
API/web services
RPA
Excel pivot table
Qualifications (nice-to-have):
Experience with the Podio platform
Project management experience
Customer management experience
Back-end programming skills
AWS experience/knowledge
This job comes with several perks and benefits