We have a difficult - but super exciting role to fill! We need a strong commercial profile, with great technical understanding, who loves to building relationships with customers and make a difference to ensure the success at Clerk.io's. Do you want to join that journey?

Your Role

As a Customer Success Manager you are responsible for developing customer relationships that promote retention and loyalty within the UK marked. You will be responsible for the after sales customer journey, making sure the customers are satisfied and use our product to its full value. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Clerk.io’s products.

 Responsibilities

• Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Clerk.io delivers against them

• Manage your own portfolio, on average 250 clients/year

• Ensure Clerk.io becomes the value adding partner in targeted accounts

• Act as a trusted adviser, advocating client needs back to Clerk.io’s internal Operation, Product and Sales teams

• Successfully discover new revenue opportunities

• Increase renewal rates and reduce churn

• Ensure customer utilise their paid subscription fully

• Develop strong relationships with our internal teams to support your accounts

• Client meetings will be performed online and face to face 

We are we looking for the following skills:

• It is an ultimate requirement that you have English as a mother tongue and that you are living in Denmark

• Strong track record managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate within a current Customer Success role

• Experience developing technical solutions with internet technologies

• Experience of coding is a bonus, preferably with Python, PHP, HTML, CSS and Javascript

• High computer literacy and ability to learn new software

• Ability to build and maintain strong relationships with multiple stakeholders

• Possess a solid ability to manage tough conversations in a professional and solution-oriented manner

• Great written and oral presentation skills in English

• Self-driven and proactive nature

• Profiles from companies working with Online Marketing, e-commerce or SaaS environments has an advantage

What we offer

• A competitive package

• An exciting and motivating environment with international colleagues

• Company events like Friday bars, Summer and Christmas parties & team events

• All the soda, coffee, fruit, and snacks your heart desires (be careful)

• 5-star lunch buffet 

Interview and Salary

• Apply for the position with your CV

• Preliminary phone interview

• Formal interview

• Task: Short Case 

• Successful? A warm welcome aboard Clerk.io

Please only apply if you are based in Copenhagen.

Please make a short presentation video together with your CV - We do watch all the videos!