As a Customer Success Manager you are responsible for developing customer relationships that promote retention and loyalty within the Italian marked. You will be responsible for the after sales customer journey, making sure the customers are satisfied and use our product to its full value. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Clerk.io’s products.

Your Role

As a Customer Success Manager you are responsible for developing customer relationships that promote retention and loyalty within the Italian marked. You will be responsible for the after sales customer journey, making sure the customers are satisfied and use our product to its full value. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Clerk.io’s products.

 Responsibilities

• Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Clerk.io delivers against them

• Manage your own portfolio, on average 250 clients/year

• Ensure Clerk.io becomes the value adding partner in targeted accounts

• Act as a trusted adviser, advocating client needs back to Clerk.io’s internal Operation, Product and Sales teams

• Successfully discover new revenue opportunities

• Increase renewal rates and reduce churn

• Ensure customer utilise their paid subscription fully

• Develop strong relationships with our internal teams to support your accounts

• Client meetings will be performed online and face to face 

We are we looking for the following skills:

• It is an ultimate requirement that you have Italian as a mother tongue and that you are living in Denmark

• Strong track record managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate within a current Customer Success role

• Knowledge of customer success processes

• Experience in working directly with clients to understand business needs and applying technology solutions to those requirements

• Great experience developing technical solutions with internet technologies including HTML, CSS and Javascript

• Experience of coding is wanted, preferably with Python and PHP

• High computer literacy and ability to learn new software

• Basic knowledge of pipeline management and account strategy

• Ability to build and maintain strong relationships with multiple stakeholders

• Excellent communication and negotiation skills

• Possess a solid ability to manage tough conversations in a professional and solution-oriented manner

• Great written and oral presentation skills in English (similar to native level)

• Highly organised and able to multitask

• Self-driven and proactive nature

• Profiles from companies working with Online Marketing, e-commerce or SaaS environments will be strongly preferred

• Communications or Marketing Degree is preferred

What we offer

• A competitive package

• An exciting and motivating environment with international colleagues

• Company events like Friday bars, Summer and Christmas parties & team events

• All the soda, coffee, cake, fruit, and snacks your heart desires (be careful)

• 5-star lunch buffet 

Interview and Salary

• Apply for the position with your CV and a brief "Why Me" Video

• Preliminary phone interview

• Formal interview

• Task: Short Case 

• Successful? A warm welcome aboard Clerk.io

Please only apply if you are based in Copenhagen.

It is mandatory to make a short presentation video together with your CV - We do watch all the videos