Join our mission to help personal trainers change the life of thousands of people all around the globe through health and fitness. If you share our passion for a healthier world, we'd love to have you on board.

To continue our solid growth, we are seeking a talented and highly motivated Support Engineer starting in November. The position entails helping our customers who are mostly a versatile bunch of fitness personalities. Since we are growing quickly there will be plenty of opportunities to evolve with the role and shape it in a way that suits you.

Your Role

As Support you will:

• Communicate with customers via various Support channels

• Develop and maintain positive relationships with customers

• Log and manage customer interactions using Conversational Relationship Platform (CRP)

• Ensure that Support actions are well documented

• Maintaining our knowledge base

• Provide analysis of customer data

  
  

• Identify urgent issues and react accordingly

• Answer questions about our product

• Collaborate closely with other teams of Lenus

• Take a part in constantly improving our products

  
  

Your Skills

It is essential that you are:

• fluent in German and/or Swedish

• Service-minded - You always put customer satisfaction first

• Organised - You have great personal organisation skills

• Persistent - You remain calm under pressure and you are able to manage a number of tasks simultaneously

• Outgoing - You love to work with people, are empathic and have a positive attitude

• Enthusiastic - You always have a high energy level and are highly motivated

It is desirable that you have:

• 2+ years of working experience

• Basic skills in SQL

• Previous experience with Intercom, Zendesk or any other Conversational Relationship Platform (CRP)

• General experience working in a customer-facing role

• Any programming language is an advantage

  
  

About Us

Lenus is a fast-growing software company building an intelligent nutrition and workout solution that helps personal trainers, dieticians and other health professionals scale their business while preserving a high degree of personalisation. This is achieved through our full-suite personal trainer CRM platform and coach-branded web and mobile apps for end-users to follow meal and workout plans, track progress and stay in touch with their coach.

Lenus is experiencing strong financial growth. The company has been bootstrapped since its inception and currently has a recurring platform revenue of + 12M DKK each month. Lenus is operating in Denmark, Sweden and Great Britain and is looking to expand internationally in 2020. Right now, the team comprises more than 12 nationalities and is constantly growing.